SaaStr

By Jason M. Lemkin | The web's leading community for SaaS founders and execs

National Customer Service Week Is Approaching -- How Will You Celebrate?

National Customer Service Week is observed each year during the first week of October. This year it is October 2-6. As a customer service expert, this is my big holiday. Retailers have Black Friday; I have Customer Service Week. For the past three years, I’ve written an article about it for Forbes. …

Customer Service

Nintendo rolls out two-step authentication for online accounts

Nintendo now supports two-factor verification to its Nintendo Accounts. This adds another layer of security by requiring codes generated from the Google Authenticator app, though it comes years later than most other gaming platforms.<p>Sony added two-factor to the PlayStation Network a year ago using …

Security

A Controversial Thing for VCs to Say

<i>By</i> <i>Noah Jessop</i>“It’s a lot easier on this side of the table.”Many investors sit back when I say this, in a little bit of shock or confusion. Except …

Venture Capital

MongoDB IPO | S-1 Breakdown

<b>Company and Product Summary</b><p>MongoDB, a leading database software vendor, just filed for a $100M IPO with Morgan Stanley leading the offering. They …

SaaS

Lending startup Prosper has lost more than 70 percent of its value

The no-longer unicorn is now worth $550 million.<p>The online lending startup Prosper said on Friday that it had raised $50 million in new funding, a sum that sharply devalues the stock of what was once a high-flying tech unicorn.<p>Prosper was last valued by private investors as worth $1.9 billion; now …

Venture Capital

How I hacked hundreds of companies through their helpdesk

Introduction<p>Months ago I discovered a flaw hackers can use to access a company’s internal communications. The flaw only takes a couple of clicks to …

Security

Uber's new chief says the company is paying for its bad rep

New company chief Dara Khosrowshahi has sent out an email to his employees about London, and it shows that the company might truly be under a different kind of leadership now. One that doesn't sound like it'll encourage "hustlin'" and overlook bad behavior, such as obtaining rape victims' medical …

Uber

Adobe: Digitally Transformed In The Cloud

Adobe began a digital transformation journey several years ago which led to several years of disappointing results.<p>The last two fiscal year results …

Stocks

SoftBank’s $93 billion Vision Fund is the biggest of all time — and it’s not even close

Its size could also be a liability.<p>SoftBank’s Vision Fund is a beast like no other. Backed by sovereign wealth fundsand tech behemoths alike, it’s not just the largest tech fund ever — it’s the largest corporate venture capital fund ever, according to data from FactSet. It towers over what were …

Venture Capital

Activehours raises $39 million for its ‘rigid paycheck’ solution

Activehours is trying to provide employees with more liquidity throughout the pay cycle and today announced funding of $39 million for its app. Andreessen Horowitz led the round, with participation from existing investors Matrix Partners, Ribbit Capital, and March Capital Partners.<p>“The rigid …

Andreessen Horowitz

What To Expect -- And Not To Expect -- From AI: Appian's Matt Calkins

As I’ve written in previous articles, the promise of AI is one that we as a culture have been fascinated by and attracted to for decades. Yet, in many cases, people have expected too much from the capabilities of current AI products on the market.<p>For one, creating a general-purpose AI product that …

Intelligence

Hiring A Marketer? Join The Crowd!

Great news for job-seeking marketers is on the horizon. The August 2017 CMO Survey found that companies will hire 6.4% more marketers in the next year, representing a 72% increase from the February 2017 report of 3.7% change. This current rate is also higher than the 5.2% average percentage change …

Financial Services

As London Bans Uber, On-Demand Startups Look Vulnerable In Europe

It’s getting harder to be an on-demand startup here in Europe.<p>In a shock ruling on Friday, London’s main transport authority said it would not renew Uber’s private-hire license when it expires next Saturday, Sept. 30.<p>Suddenly, Uber’s 40,000 drivers in the capital and 3.5 million customers are …

Uber

Cloud computing migration: More expensive and complicated than you thought | ZDNet

​Early adopters of the cloud are facing some big hurdles when migrating their existing apps.<p>Companies keen to free up staff time and money by moving …

Cloud Computing

Hewlett Packard Enterprise to cut about 5,000 jobs

Hewlett Packard Enterprise plans to cut its workforce by 10%, according to a person familiar with the plans, the latest cost cuts as the business-technology giant combats increasing competition and higher component prices.<p>The cuts, which will trim about 5,000 jobs, are to start by the end of this …

Hewlett Packard Enterprise

Adobe: Beat-And-Raise Met With Little Enthusiasm

Adobe reported solid top and bottom line beats in Q3 and raised its full-year guidance. Revenues grew 26% y/y and the company's transition to a …

Stocks

Red Hat pledges patent protection for 99 per cent of FOSS-ware

Red Hat says it has amassed over 2,000 patents and won't enforce them if the technologies they describe are used in properly-licensed open source …

Red Hat

Zenefits CEO says it doesn’t need cash as it rebrands once more

The company considered changing its name, but decided against it.<p>In the seven months since new CEO Jay Fulcher was appointed to douse the flames at scandal-tarred Zenefits, he has fired more than 400 employees, flew to visit some of his biggest customers, and even surveyed 5,000 people on whether …

Silicon Valley

Database provider MongoDB has filed to go public

MongoDB, a database software company based in New York, has filed to go public with the Securities and Exchange Commission as it continues to burn a ton of cash despite its revenue almost doubling year-over-year.<p>The company, which provides open-source database software that became very attractive …

MongoDB

Josh James (Domo/Omniture) On Why the Whole Company Should be Focused on Sales

YouTube

Freight startup Flexport soars from ‘unsexy’ to $800M valuation

Flexport handles the boring logistics of a trillion-dollar business: the transport of shipping containers around the world. Because the work of freight forwarding seemed so bland, it was long ignored by the tech world. But digitizing the paperwork let Flexport speed up shipping so clients keep less …

Logistics

Activehours raises $39 million for its new take on cash advances

Nine months after raising $22 million for its unique take on the cash-advance business, Activehours has gone back to the venture capital well and pulled out another $39 million in financing.<p>Led by Andreessen Horowitz, with participation from the company’s early-stage investors Matrix Partners, …

Money

DigitalOcean Adds Object Storage To The Mix

DigitalOcean, the New York-based cloud infrastructure provider, announced the availability of object storage service. Dubbed as Spaces, this service makes the platform almost cloud-complete by plugging a critical gap in the product portfolio. Earlier this year, the company has launched block …

Cloud Computing

Deliveroo's revenue grew 611% to £129 million in 2016

Deliveroo's expansion in 2016 helped drive the company's revenue for the year up 611% to £129 million, from £18 million the prior year.<p>Losses for the food delivery startup were up 300% year on year to £129 million, from £30.1 million in 2015.<p>According to the filing there was one exceptional cost of …

Startups

Zenefits tries a rebrand and hands off insurance brokerage

Zenefits co-founder Parker Conrad was shown the door in February last year, paving the way for then-COO David Sacks to take over the company and try to turn it around. After about a year of working on that, Sacks stepped back and brought in Jay Fulcher as its new CEO, the former CEO of Ooyala and …

Insurance

This 'ticket trick' could see hackers gain unauthorized access to Slack teams by exploiting issue trackers

Let’s imagine you’re the CEO of a major corporation. On a scale from one-to-ten, tell me how disastrous you think it would be if an adversary – like a hacker, or a rival company – was able to eavesdrop on <i>every</i> conversation taking place in your headquarters. Ten, right?<p>It’s a nightmare scenario, but …

Security

Come Hear from CEO of Zoom, VPEs of Reddit, Stripe, Segment and More at SaaStr CSS – SaaStr

PlatoHQ is putting on another amazing event at the SaaStr CoSelling Space on Wed October 4.<p>These are not official SaaStr events but the quality is …

SaaS

HubSpot acquires Motion.ai to launch marketing bot platform

Marketing and sales company HubSpot today announced it has acquired bot creation platform Motion.ai. Terms of the deal were not disclosed. The acquisition will bring bots to HubSpot’s more than 34,000 customers for the first time.<p>“We are going to bring the two products together and make sure that …

Marketing

Instructure: Premium Growth In Sticky Ed-Tech Market

Instructure, the developer behind the popular Canvas SaaS platform broadly used by leading universities and K-12 institutions, is growing at a rapid …

Stocks