Erin Bradley Neer

1,176 Added | 4 Magazines | 93 Likes | 25 Following | 25,957 Followers | @erinneer | Retailer. Traveler. Dog lover.

Omni-channel Is So 2010 – but Retail Still Hasn’t Figured It Out

Retailers are still struggling to create a truly integrated online and offline experience. To succeed, they must start using innovative technology …

eCommerce

Online Sales Leading Toward Smaller, Urban Warehouses

CBRE Inc. says retailers are looking at distribution centers close to e-commerce consumers, spurring demand for warehouses in urban areas<p>E-commerce retailers are starting to add smaller, urban warehouses to their supply chains as the pace of online shopping and delivery transforms distribution …

eCommerce

Lowe’s Squeezes Into Manhattan Space as Big-Box Era Fades - Bloomberg

At the site of a former grocery store on Manhattan’s Upper West Side, Lowe’s Cos. is tackling the ultimate challenge for big-box retail: going …

eCommerce

Dispel Your Team’s Fear of Data

Most people are uncomfortable with data. Estimates, analytics, and data-driven predictions — they can all be confusing and overwhelming. Some of this discomfort is based on experience. Everyone remembers a time when their data was simply wrong, a prediction was misleading, and the consequences were …

Leadership

Inventory Management in the Age of Big Data

We are on the verge of a major upheaval in the way inventory is managed. This revolution is a result of the availability of the huge amounts of real-time data that are now routinely generated on the internet and through the interconnected world of enterprise software systems and smart products. In …

Big Data

Vacation Policy in Corporate America Is Broken

There is a growing body of evidence about the benefits of vacation to our physical, mental, and fiscal health. New research from Shawn Achor, author of <i>The Happiness Advantage</i>, also shows that contrary to conventional wisdom, vacation just might be great for our career, too. Coinciding with this is …

The Workplace

Shutting Down Stores Doesn’t Have to Be Bad for Business

When The Gap recently announced its plans to close 175 of its 675 stores in North America, it joined a number of other retail chains — including Staples, Office Depot, Target, and Radio Shack — that have been or soon will be shuttering a slew of outlets for one reason or another. A major challenge …

Harvard Business Review

How One Company Reduced Email by 64%

If you’re going to achieve growth in the knowledge economy, your employees need to be able to quickly find people inside and outside the company whose expertise can help them solve critical business problems. That takes a highly effective communication tool.<p>Oh, we already have that, you might say: …

Harvard Business Review

Target CEO's tech Q&A includes talk of Uber partnership, Apple Pay timeline - Minneapolis / St. Paul Business Journal

Target Corp. CEO Brian Cornell at Code Conference 2015<p>Asa Mathat for Re/Code<p>As Target Corp. continues to push into denser, more urban markets, it's …

Uber

7 Of The Best Strategic Uses Of Consumer-Facing Tech In Retail & Hospitality

Here are my top picks for pioneers embracing new forms of technology at retail, to differentiate themselves among digitally savvy target audiences. In so doing, they’re better meeting consumer needs such as product customization, or quality and speed of service and payment. Below are 7 standouts …

Customer Experience

This Is How You’ll Shop In 2020 | Fast Company | The Future Of Business

More important than the transactions we make is the idea of creating a sense of place and a feeling of community.

Business Strategy

Etsy Wants To Bring Its Handmade Wares To A Brick-And-Mortar Chain Store Near You | Fast Company | The Future Of Business

The shipping policies felt like a sixth-grade math problem.<p>Right now is a really trying time for my business.

eCommerce

Collaborating Online Is Sometimes Better than Face-to-Face

If you’re embracing online collaboration as a necessary evil — the only way to work with an increasingly dispersed team of global or remote workers, for example — then you’re doing it wrong. Online collaboration is not a second-best substitute for face-to-face work: It’s a complement with its own …

Harvard Business Review

How Much Does Customer Social Media Angst Really Matter?

Motrin Moms. Dell “hell.” “United Breaks Guitars.” These case studies are legendary among marketers. They each show how consumer feedback delivered through social media slayed a popular brand.<p>For marketers in the digital age, negative customer feedback that takes on a life of its own is a …

Harvard Business Review

Lowe's: The Home Improvement Retailer Of The Future

In other blogs I’ve looked at how cutting-edge companies like Amazon and Apple are getting closer to their customers by using consumer data to take the friction out of the purchasing process. That’s why you may be surprised that one of today’s leading lights in the retail space is actually a home …

Smart Homes

Facebook just bought a startup that can find every product for sale online

Facebook has bought shopping search engine The Find.<p>We first spotted the news in a tweet before the company announced the acquisition in a post on its website.<p>TheFind bills itself as "the only way to search the entire shoppable web." Its proprietary search engine lets you type in something you're …

Facebook

Travelling solo in the world’s most romantic country

When Marcia DeSanctis set off on a travel writing assignment through France, she not only found a new love - but remembered why you should never travel with anyone else.<p>One night last February, while sleet whipped my windshield as I drove through Normandy’s early winter darkness into the port of …

Travel

How Rebecca And Uri Minkoff Are Shaking Up Retail

The fashion-world siblings are bringing digital innovations to the dressing-room experience.<p>When accessories and apparel designer Rebecca Minkoff opened her eponymous company’s first store in Manhattan in November, she and her brother Uri, the business’s cofounder and CEO, wanted to create a wired …

Starbucks’s Mobile App Payments Now Represent 16% Of All Starbucks Transactions | Fast Company | The Future Of Business

Speaking about mobile payments during the company’s January 22nd earnings call, Starbucks CEO Howard Schultz busted out some pretty impressive statistics that would even impress Tim Cook.<p>In its financial quarter ending December 28th, Starbucks had in excess of 13 million mobile app users in the …

Starbucks

Tour A Museum Full Of The World’s Stolen Art

Just like some faceless supervillain, you can enjoy a stolen van Gogh without ever leaving your house!<p><i>The Concert</i> by Johannes Vermeer. <i>Poppy Flowers</i> by Vincent van Gogh. Rembrandt’s <i>The Storm on the Sea of Galilee</i>. These are some of the world’s most famous and expensive paintings ever stolen. They're …

Art
Shoes

Future retail will value customer-centric experience agrees Gucci

Gucci's Digital Marketing and Communication Executive Cicino on making the customer the center of a new approach to retail<p>I just received the last …

How to Prevent Experts from Hoarding Knowledge

Asked if he would be willing to share his hard-earned knowledge with others in the company before he retired, the engineer laughed. “Why would I do that?” he asked. “First off, I don’t owe this company <i>anything more.</i> I’ve given 35 years to this outfit, and I hope they miss me when I’m gone. Or,” he …

Immersing Shoppers in Product Experiences to Push Sales [Future of Retail]

PSFK’s 2015 Future Of Retail Report asks retailers to leverage their physical presence to offer immersive product experiences.<p>Even though online …

Build a Company Where Everyone’s Looking for New Ideas

Bigger firms often have a harder time being innovative than smaller ones. For starters, their huge and well-funded R&D facilities full of smart engineers and designers don’t necessarily capture all of the good innovations going on. What’s more, it’s awfully hard for corporate managers to sift …

Omnichannel vs Multichannel and the Store of the Future

You can’t attend an ecommerce conference without one or ten sessions on “omnichannel” on the agenda. Like big data, it’s a buzzword that leaves many …

eCommerce

Zappos Embraces Its Quirkiness to Stand Out in San Francisco’s Tech Crowd

Walking into Zappos’ tech-savvy San Francisco office—dubbed Zappos Labs—it becomes clear that this is not the typical Silicon Valley space often …

Silicon Valley

Apple Pay Has Retail CIOs Rethinking How Customers Pay

When Smoothie King decided to change its point of sale system, the company didn't just make alterations to what was currently in more than 600 …

Let Employees Choose When, Where, and How to Work

A sense of <i>freedom</i> — the ability to choose what you work on, as well as how, when, and where you perform your work — is a growing priority for talented professionals across sectors and industries, and one of the core elements of a fulfilling career.<p>According to a 2009 Forrester report, by 2016, 43% …

Why Online Retailers Continue To Open Brick-And-Mortar Stores

<b>Editor’s note:</b> <i>Mike Kercheval is president and CEO of International Council of Shopping Centers.</i><p>In an age when new technology and the growth of pure online-only retailers have industry analysts questioning the future of brick-and-mortar stores, what are online retailers doing to grow their …