Providing excellent customer service is one of the top priorities of a successful business. Companies like Zappos have famously built their entire strategy on striving to give customers an amazing experience.
Why social media platforms are frontrunners for a customer service 'Employee' of the Month award Wells Fargo's got your number, literally. You tweet a complaint about a problem with your account, and customer
Opinions expressed by Entrepreneur contributors are their own. It was just a year or two ago that customer-facing businesses thought they could do without social media if they weren’t looking to serve
Everyone knows how cloud computing works. You log onto Amazon Web Services, pick out the resources you want to use, enter your credit card and start working. But it’s not quite the same thing if you are