Eric Hazard

47 Flips | 5 Magazines | 9 Followers | @erichazard | Keep up with Eric Hazard on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Eric Hazard”

Every Social Media Measurement Metric You Should Know

Providing excellent customer service is one of the top priorities of a successful business. Companies like Zappos have famously built their entire strategy on striving to give customers an amazing experience. It was this single-minded focus that led Zappos to be one of the first retailers to use …

Visual Customer Service In The Age Of Social Media (Infographic)

The internet is largely visual and even respected outlets like <i>The New York Times</i> incorporate images and videos in their articles. Is it any surprise …

Customer Service

8 Ways Social Media Can Improve Your Customer Service

Worldwide, customers are already fed up with poor customer service despite the claims of most companies that they put customers first. Sometimes, the …

Social Media & the Revolution of Customer Service

<i>Why social media platforms are frontrunners for a customer service 'Employee' of the Month award</i><p>Wells Fargo's got your number, literally. You tweet a complaint about a problem with your account, and their customer service team, which monitors the Twitter accounts of the company, will reach out to …

Customer Service

8x8 partners with Conversocial for contact center social media

Director of News<p>Follow:<p>8x8 Inc., a provider of cloud-based unified communications for contact centers, has partnered with social customer...<p>service …

Public Relations

8x8 Partners with Conversocial, Adds Social Customer Service to VCC

8x8 (EGHT) is working with social customer service solution provider Conversocial to help businesses improve their customer satisfaction levels.<p>The …

Customer Service

What Makes a Great Social Customer Service Agent?

Here’s an interesting figure: <b>80% of companies believe that they provide a superior customer service… but only 8% of their customers believe they</b> …

Customer Experience

It's No Longer a Question Whether to Use Social Media for Customer Service

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>It was just a year or two ago that customer-facing businesses thought they could do without social media if they weren’t looking to serve younger or tech-savvy customers. That wasn’t true then and it certainly isn’t true now.<p>Social media …

How to instill pride of ownership in your data scientists

When pride of product ownership is missing from your data science team, your whole strategy suffers. Learn how to install pride of ownership in your …

aurorasolutions.org

SEC employees harness big data, cloud to open up savings and new possibilities

After a particularly dramatic day four years ago on the U.S. Stock Exchange, the Securities and Exchange Commission realized it needed an easier way …

Investors ‘frustrated’ by lack of US market data

More than a third of UK investors seeking to tap the US market are frustrated by the dearth of information about American shares, according to …

Deutsche Börse enters market data pact with PSE

Both exchanges signed a memorandum of understanding on Tuesday and expect to develop a concrete plan by the end of Q3 2014.<p>The new relationship with …

Market Data Isn't Free - Other Lessons FinTech Startups Learn the Hard Way - Wall Street Technology

Stephane Dubois shares market data advice for those looking to revolutionize financial technology.<p>The current business of financial technology highly …

Cloud financial software continues its march into large enterprises

Growth is evident in the cloud financial software space. Recent earnings, customer announcements and other data points continue to reinforce the …

Customers

Cloud Computing Gets Real For The Enterprise

Everyone knows how cloud computing works.<p>You log onto Amazon Web Services, pick out the resources you want to use, enter your credit card and start working.<p>But it’s not quite the same thing if you are a global bank planning to move key processes to a cloud environment. For starters, banks tend to …

By The Numbers: Malware Fraud Heavy, And Rising

Share Email<p>Financial institutions are well aware of the heightened threat they face from targeted attacks and malicious software campaigns. A new …

The rise of the software-defined bank

Software will play a fundamental role in the future of UK retail banking. Mobile apps and other digital services are becoming one of the main …

Future shape of banking - Time for reformation of banking and banks?

Given the current economic climate, in particular the focus on the European Central Banks Comprehensive Assessment and the move to the Single …

The City

Digital Finance in Financial Inclusion - AMF 2014

<b>9:00 to 10:30 CST:</b> Digital finance has swept across the world across all economic sectors, and now presents a potentially game-changing opportunity …

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Jamaica National Building Society's small business loans subsidiary chooses Mambu

JNSBL is recognised as the leading provider of small business loans in Jamaica, and since its inception in 2000, has disbursed some J$18.8 billion in …

Small Business