IT´S Me: ITSM SME brimming with idealITSM

By energITix consulting | Best Blended Bi-Lingual Tipps, Tools & Trends In Implementing ITSM/ITIL

How Do You Measure IT Services?

Posted by Stuart Rance on May 2, 2017 in ITSM<p>All the IT service providers I’ve worked with assure me that they measure the services they provide. …

Analytics

Infographic: 5 Reasons to Implement an ITAM Program - Vector Networks

The lizard brain

The lizard brain is a colloquial term for the most basic parts of your brain.<br>We are primal animals. We dont interact with machines in the same way as …

Neurology

BRM – a Superhero organizational capability

<i>“I want the BRM to be in this meeting said the Business director and CIO to the CEO”.</i><p><b>How did we manage to create THIS position for the BRM?</b><p>Glenfis …

Management

What should an IT department measure?

When I think about what data I’d like to see IT operations departments measure and report, there are two key things that I think of:<p>How happy are the …

Analytics

Who Has Adopted Which ITSM and ITIL Processes? - ITSM.tools

Hopefully by now the whole world and its dog have realized that ITIL is a. not a standard to be complied with and b. something that should be …

Management

What Makes Service Design Successful?

Many companies introduce service design as a means to improve the suitability of IT services which make it to “live” for their customers and clients; …

UX Design

4 Change Management Tips to Avoid Change Advisory Bored-om

Do your change advisory board (CAB) meetings go on endlessly? Do you debate each change as if it was the first time anyone had seen it? Do those …

Management

Redefining Service Delivery (from Meek to Magic)

I love speaking at the SDI conferences, not because I love speaking (I do quite like it) but because of stories afterwards. I usually get at least 10 …

Customer Service

Deutliche Risiken durch einen Verzicht auf agiles ITSM — ITSM Consulting AG

Die Digitalisierung kennzeichnet sich vor allem durch Agilität, die eine höhere Geschwindigkeit im permanenten Veränderungsprozess der Unternehmen …

Improving IT Service Delivery – We All Need a Little BRM

I read somewhere that the best IT department is one that is invisible and everything just works. On the ground, I also see IT departments constantly …

Management

5 Pretty Darn Good Things having a Service Catalog Does for Incident Management

Pam Erskine, Principal Consultant & IT Transformation Strategist<p>Every end user in your company plays a part in successfully helping IT adopt new …

Customer Service

Transition to a New Helpdesk in 5 Days!

After many years with your current helpdesk, it can no longer keep up with your needs, that have evolved. Worse, you may be trying to stay afloat and …

Management

IT-Business Value chains revisited

IT-Business Value Chain<p>Have you ever felt frustrated that business people don’t understand the value of your work in IT? I certainly have and this …

it doesn't matter

ITIL Mythbusting: Is Configuration Management too difficult for little gain

ITIL Mythbusting: Is Configuration Management too difficult for little gain?<p>February 3 , 2017 By Katie McKenna<p>Welcome back to the ITIL Mythbuster …

DevOps

Service Desk 2.0, the new support function

Aale Roos<p>Pohjoisviitta Oy<br>June 7, 2012<p>Content<p>Contributors to this document:<br>James Finister has contributed material and ideas<br>Charles Betz criticized an …

Customer Service

Is Your IT Organization Actually Ready for Self-Service?

You can’t escape the growing interest, and adoption levels, of self-service for corporate IT. And there are definitely self-service benefits to be …

Customer Service

How to make IT change management work for everyone

By Stuart Rance on 24 January 2017 in ITSM, Change management<p>Change management is often a point of friction in IT organizations. This is because it …

Management

Service Desk Improvement: Part 1

I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered …

Management

Service Desk Improvement: Part 2

I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered …

Customer Service

Service Desk Improvement: Part 3

I was working with a client recently, helping them plan ways to improve the management of IT user support. When I came to review the advice I offered …

Customer Service

AWS in Plain English

• AWS in Plain English<p>Amazon Web Services<br>in Plain English<p>Hey, have you heard of the new AWS services: ContainerCache, ElastiCast and QR72? Of course …

Cloud Computing

ITSM Analytics | @CloudExpo @Zoho #BigData #IoT #ITSM #BI #AI #Analytics

Most Influential Technology Blogs<p>By Angsuman Dutta<p>In preparation for General Data Protection Regulation (GDPR) compliance, a global 100 financial …

Big Data

Essential Guide to ITIL Change Management Process Flow and Best Practices

The Change Management Process Flow<p>Change Management Process Flow<p>ITIL provides a framework that is adaptable to meet individual organization’s service …

Project Management

Key Lessons Learned from itSMF Ireland - ITSM.tools

The itSMF Ireland in association with the Irish Computing Society (ICS) recently held their annual conference in Dublin. Attended by over 150 …

Management

How To Classify Incidents

Most Service Desk staff (those performing Classification and Initial Support) will not know the cause of an Incident until the call is closed. So how …

Cloud Computing

SIAM: The Key Lessons

Next week Martin Goble and I will be speaking about SIAM from the Frontlines at Fusion 16<p>I spent ages handcrafting a blog to support the session, but …