Creating value, impact and humanization through Service Design

By Transformator Design | Regardless of industry, organizations of tomorrow will need to apply tools from the world of design, put human needs and emotions in the centre to create valuable experiences as well as humanized organizations. This magazine covers topics around Service Design, UX, Digital, Empathic Design, Design Thinking and Customer Centric Design etc. 

This AI That Messes With Email Scammers As Long As Possible Is Brilliant

​Email scammers work in bulk, blasting out tons of emails in the hopes of getting a few bites which they can follow up on. To counter this, NetSafe, …

Everyone Lies. Dan Ariely Explains Why

Research shows that nearly everyone cheats a little if given the opportunity. Dan Ariely, author of the new book, “The (Honest) Truth About …

A Guide to Solving Social Problems with Machine Learning

It’s Sunday night. You’re the deputy mayor of a big city. You sit down to watch a movie and ask Netflix for help. (“Will I like Birdemic? Ishtar? Zoolander 2?”) The Netflix recommendation algorithm predicts what movie you’d like by mining data on millions of previous movie-watchers using …

Column | Inclusive Design Approach in the World of Life Science

Inclusive Design is an approach aimed at making products usable for as many users as possible, regardless of ability or age. Through Inclusive …

UX Design

7 Skills Managers Will Need In 2025

As you plan your management career years from now, here are the skills you’ll need to succeed.<p>We all know that the work landscape is changing. The jobs that will be in demand are shifting as more are automated by artificial intelligence, machine learning, and robots. Teams are becoming more …

Leadership

Mindset Shifts For Organizational Transformation

Businesses are struggling to keep the pace with rapid rate of change and disruption around. To keep up with the change, businesses try to diversify …

Leadership

Capturing Those “Illogical Steps”

Did you know that U.S. Patents and Trademark Office will only award a patent if it includes an “illogical step?” I like that phrase a lot.<p>It reminds …

De fyra livsstilsvalen som är mest effektiva för att minska din klimatpåverkan

I studien analyserades 39 olika källor för att beräkna vilka livsstilsval som är mest effektiva för att minska koldioxidutsläpp i utvecklade delar av …

Nyttiga insikter när användarna får säga sitt

Vad tycker egentligen användarna av en standard, fungerar den som skaparna har tänkt? Inför Europalanseringen av Äldrestandarden har Sis gått på …

Enkäter, intervjuer och insikter

Genom att synliggöra användarnas kundresor har Sis skapat sig en bild av vilka som använder äldrestandarden och vad som krävs för att den ska komma …

Nudging people to make good choices can backfire

Steering people’s decisions with simple nudges, such as e-mail reminders or opt-out programs, can come with a downside.

Richard Thaler

Policymakers around the world are embracing behavioural science

IN 2013 thousands of school pupils in England received a letter from a student named Ben at the University of Bristol. The recipients had just gained …

Economics