Creating value, impact and humanization through Service Design

By Transformator Design | Regardless of industry, organizations of tomorrow will need to apply tools from the world of design, put human needs and emotions in the centre to create valuable experiences as well as humanized organizations. This magazine covers topics around Service Design, UX, Digital, Empathic Design, Design Thinking and Customer Centric Design etc. 

Designers kan lösa komplexa samhällsproblem | Tjänstedesignbloggen

Världen förändras och så även yrkesrollerna. Idag jobbar många designer med områden som för 50 år sedan inte skulle förknippas med design. Att vara …

Kundresa är ett viktigt verktyg inom kundcentrering. | Tjänstedesignbloggen

Att arbeta med kundresor blir allt vanligare. Idag pratar managementkonsulter, myndigheter och stora företag om vikten av att göra kundresor. I detta …

If We Can See the Future We Want, We Can Shape It Too

Alida Draudt and Julia Rose West are not only co-authors, business partners, and best of friends, but most importantly, they have differing points of …

Emerging Technology

Experts urge more research on people’s mindsets

Stanford scholars, including psychology professor Alia Crum, encourage more healthcare professionals to place emphasis on the importance of people’s …

Psychology

Why Design Thinking Matters More in Business Than Ever

How do businesses let design inform or even lead their strategy? Should every company have their own chief design officer? And what role should …

Design Thinking

Uber Is Finally Realizing HR Isn’t Just for Recruiting

Susan Fowler, a former site reliability engineer at Uber, recently wrote about her “very, very strange year at Uber,” characterized by a pervasive culture of alleged sexual harassment. The dispatch included disturbing and potentially illegal managerial activities, such as Fowler’s boss telling her …

Harvard Business Review

Behavioural Insights for Public Policy - Middle East and Africa Launch

The MVP is dead. Long live the RAT.

Why you should focus on <i>Riskiest Assumption Tests</i> and forget about MVPs.<p>There is a flaw at the heart of the term Minimum Viable Product: it’s not a …

Product Management

Modern rekrytering: Vad händer när allt fler väljer att starta eget?

Automatisering tar över jobb, digitalisering möjliggör samarbeten över landsgränser och fler blir egenföretagare. Branschtillhörighet blir snart …

The Welcome Card is one of the finalists | Tjänstedesignbloggen

The Welcome Card is a finalist in the What Design Can Do The Refugee Challenge 2016. The team behind the idea met and came up with the concept at the …

Arbetsförmedlingens resa – Från kontroll till service

På Kvalitetsmagasinet Live berättade Caroline Enevold, chef för kunddriven verksamhetsutveckling, om att de till en början lurade sig själva med att …

Using Design Principles To Reshape Local Government

There are a lot of Post-its involved.<p>A significant challenge for much local government is understanding what constituents want and need. The top-down approach that many agencies employ can create a disconnect between services and who's being served.<p>Enter Public, a new nonprofit that wants to bring …

The Importance of Empathy in Everyday Life

In trying times is more important than ever to consider the feelings of those around you. We are all in our own bubble, with our own unique …

Design Principles Behind Great Products

Lately, I needed to come up with some top level principles for the product I’m currently working on. I seek for some simple yet powerful concepts …

Det är viktigt att mäta och följa upp kundupplevelsen. | Tjänstedesignbloggen

Mätning, uppföljning och kommunikation av resultat är ofta ett eftersatt område. Dock ett viktigt och avgörande område för att lyckas med …

SKL / Swedish Association of Local Authorities and Regions (SALAR) choose Custellence

Today, around 60 different public authorities, municipalities and stakeholders have to coordinate their efforts in order to make the lives of …

When to ignore 'Mobile-First'

In 2012, I learned a dangerous rule: A mobile-first approach to UX ensures users will have a consistent experience on all devices.After four years of …

Web Design

11 Leading Actions that Governments Can Take Now to Begin Implementing the Sustainable Development Goals

<i>By Madeleine Oliver for The UN Foundation.</i><p>There are many ways for governments to position themselves well to hit the ground running on January 1, …

re:Work - Guide: Understand team effectiveness

Much of the work done at Google, and in many organizations, is done collaboratively by teams. The team is the molecular unit where real production …

Design Thinking: Lead Change in Your Organization

Introduction<p>1. What Is Design Thinking?<p>2. Leading Design Thinking<p>3. Guiding Creative Collaboration<p>4. Making to Advance Thinking<p>Closing

The 4 Main Ways to Innovate in a Digital Economy

Over the last 20 years, digital design and collaboration tools have fundamentally altered how firms approach innovation. In the pre-digital era, product and service development was usually conducted by experts working inside firms or through expert vendors hired by those firms.<p>Today, aided by …

Innovation

Nyckelord inom tjänstedesign och servicedesign | Tjänstedesignbloggen

Så här i början på året kan det vara bra att repetera nyckelord inom tjänstedesign. Har ni en gemensam förklaring kring begreppen i er organisation? …

10 Principles For Design In The Age Of AI

Yves Béhar shares a new kind of design manifesto.<p>We're on the cusp of a new era of design. Beyond the two-dimensional focus on graphics and the three-dimensional focus on products, we're now in an era where designers are increasingly focusing on time and space, guided by technological advances in …

Ikea's Hackable Sofa Is Coming To The U.S.

The company's open-source Delaktig platform encourages people to hack away.<p>Ikea's on a mission to think more like a software company, and it's going all in with the Delaktig sofa.<p>The experimental furniture platform was conceived by British designer Tom Dixon and Royal College of Art students last …

Fintech Companies Could Give Billions of People More Banking Options

Much has been made of the fact that a new breed of financial technology (or fintech) companies is unbundling banks in the developed world. Startups are attacking all of the components of the traditional bank value proposition (e.g., accounts, portfolio management, mortgages, car loans, …

FinTech

Här är Arbetsförmedlingens nya grepp ­– "digitaliseringen gick inte att driva från it-avdelningen"

Ännu är Arbetsförmedlingens digitala tjänster inte så märkvärdiga, tycker Erik Sandström som leder digitaliseringsarbetet. Men med ny organisation, …

Redesigning the journey to critical benefits for Americans in poverty

<i>By Jess Kahn & Mollie Ruskin</i><p>If you walked by William on the street, you wouldn’t know that behind the warm demeanor is a man with diabetes and stage …