Creating value, impact and humanization through Service Design

By Transformator Design | Regardless of industry, organizations of tomorrow will need to apply tools from the world of design, put human needs and emotions in the centre to create valuable experiences as well as humanized organizations. This magazine covers topics around Service Design, UX, Digital, Empathic Design, Design Thinking and Customer Centric Design etc. 

A Guide to Solving Social Problems with Machine Learning

It’s Sunday night. You’re the deputy mayor of a big city. You sit down to watch a movie and ask Netflix for help. (“Will I like Birdemic? Ishtar? Zoolander 2?”) The Netflix recommendation algorithm predicts what movie you’d like by mining data on millions of previous movie-watchers using …

Machine Learning

Product Development | Inclusive Design Approach in the World of Life Science

Inclusive Design is an approach aimed at making products usable for as many users as possible, regardless of ability or age. Through Inclusive …

UX Design

7 Skills Managers Will Need In 2025

As you plan your management career years from now, here are the skills you’ll need to succeed.<p>We all know that the work landscape is changing. The jobs that will be in demand are shifting as more are automated by artificial intelligence, machine learning, and robots. Teams are becoming more …

Leadership

Mindset Shifts For Organizational Transformation

Businesses are struggling to keep the pace with rapid rate of change and disruption around. To keep up with the change, businesses try to diversify …

Leadership

Capturing Those “Illogical Steps”

Did you know that U.S. Patents and Trademark Office will only award a patent if it includes an “illogical step?” I like that phrase a lot.<p>It reminds …

De fyra livsstilsvalen som är mest effektiva för att minska din klimatpåverkan | Lunds universitet

I studien analyserades 39 olika källor för att beräkna vilka livsstilsval som är mest effektiva för att minska koldioxidutsläpp i utvecklade delar av …

Nyttiga insikter när användarna får säga sitt

Vad tycker egentligen användarna av en standard, fungerar den som skaparna har tänkt? Inför Europalanseringen av Äldrestandarden har Sis gått på …

Enkäter, intervjuer och insikter

Genom att synliggöra användarnas kundresor har Sis skapat sig en bild av vilka som använder äldrestandarden och vad som krävs för att den ska komma …

Nudging people to make good choices can backfire

Steering people’s decisions with simple nudges, such as e-mail reminders or opt-out programs, can come with a downside.

Behavior

Policymakers around the world are embracing behavioural science

IN 2013 thousands of school pupils in England received a letter from a student named Ben at the University of Bristol. The recipients had just gained …

Economics

Servicedesign kommer forma den cirkulära ekonomin | Tjänstedesignbloggen

Att gå från en linjär till cirkulär ekonomi ses idag mer och mer som en nödvändighet och en förutsättning för en hållbar framtid. Nya tjänster och …

The ideation trap (or why innovation fails)

<b>We’ve all been there. Workshop days with brainstorm sessions, creative presentations, Post-Its, coffee and loads of positive energy. It’s fun to</b> …

Design: Delivering a new approach to growth

Design Council response to Industrial Strategy Green Paper<p>Report<br>19/04/2017<p>Inside you will find<p>Our response to the government's Industrial Strategy …

Watch: Service Design, a tale of two coffee shops

Though Service Design as a design discipline has been around since the ‘80s, people who don’t do it rarely understand it, and there’s never really …

Design Thinking Needs To Think Bigger

Design thinking, as it was conceived 15 years ago, has outlived its usefulness. Enter systems thinking.<p><i>The following is the second of two excerpts from</i> The Way to Design<i>, a guide to becoming a designer founder and to building design-centric businesses. It was adapted and reprinted with the author’s</i> …

Design Thinking

Understanding complexity: A prerequisite for sustainable design

Complexity theory is becoming a science that recognizes and celebrates the creativity of nature. Now that’s pretty extraordinary, because it opens …

Sustainable Design

Singapore is striving to be the world's first 'smart city'

There are few places better positioned to become a "smart city" than Singapore.<p>That's an easy statement to justify. Singapore is an island city-state just 30 miles across that has been governed by the same party for decades. Putting the implied democratic flaws to one side, the geography and …

Cities

10 ways to innovate in higher education in emergencies

In reality, education receives only 2% of humanitarian aid.<p>UNHCR considers education a basic right, “one that is vital in restoring hope and dignity …

Missnöjda kunder kan bli dina viktigaste

Allt fler kunder väljer att visa sitt missnöje när de har anledning att klaga. Men ducka inte för klagomålen. Med rätt bemötande kan en missnöjd kund …

How Netflix-ication Can Deliver A Waste-Free Circular Economy

When products turn into services, the business model isn’t about selling you the next widget. It’s about longevity, repairability, and sustainability.<p>For roughly 120 years, music lovers liked to own what they listened to. We bought vinyl records, four-track cartridges, tapes, CDs, and so on, and …

Circular Economy

What is service design? - Cartoon infographic

<b>“What is service design?”</b> I’ve asked this question several times and not once have I received an answer that wasn’t filled with design jargon and …

Designers ska lösa komplexa globala problem

Världen förändras och så även yrkesrollerna. Idag jobbar många designer med områden som för 50 år sedan inte skulle förknippas med design. Att vara …

Därför bör du jobba med kundresor

Att arbeta med kundresor blir allt vanligare. Idag pratar managementkonsulter, myndigheter och stora företag om vikten av att göra kundresor. I detta …

If We Can See the Future We Want, We Can Shape It Too

Alida Draudt and Julia Rose West are not only co-authors, business partners, and best of friends, but most importantly, they have differing points of …

Emerging Technology

Experts urge more research on people’s mindsets

Stanford scholars, including psychology professor Alia Crum, encourage more healthcare professionals to place emphasis on the importance of people’s …

Psychology

Why Design Thinking Matters More in Business Than Ever

How do businesses let design inform or even lead their strategy? Should every company have their own chief design officer? And what role should …

Design Thinking

Uber Is Finally Realizing HR Isn’t Just for Recruiting

Susan Fowler, a former site reliability engineer at Uber, recently wrote about her “very, very strange year at Uber,” characterized by a pervasive culture of alleged sexual harassment. The dispatch included disturbing and potentially illegal managerial activities, such as Fowler’s boss telling her …

Behavioural Insights for Public Policy - Middle East and Africa Launch

The MVP is dead. Long live the RAT.

Why you should focus on <i>Riskiest Assumption Tests</i> and forget about MVPs.<p>There is a flaw at the heart of the term Minimum Viable Product: it’s not a …

Product Management