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The makers of Siri are back with a new super-smart AI called Viv

Siri, the velvet-voiced iOS assistant that can give you directions, beatbox, do math and chat with you about Game of Thrones, is usually associated …

8 Free and Cheap Tools Every Web Startup Should Use

It's not easy to launch a brand new company, especially when you have little to no funding. For so many startups it's important to have access to top quality software and resources, but a lot of that software can have heavy costs associated with them. A huge struggle for many startups is …

Infographics

5 Things That Are Probably Ruining Your Customers’ Experience

As a marketing professional or business owner, you already know that winning back a lost customer is harder than acquiring a new one. That’s because …

Customer Experience

When too much focus on customer experience is a bad thing

<i>Customer experience is a central theme at</i> <i>VentureBeat’s Marketing.FWD Summit</i> <i>on February 22 in New York. Register now to hear top marketing executives from Starwood, American Express discuss their customer-first initiatives.</i><p>Has customer experience become too much of a focus? Before you call for my …

Know the Difference between Customer Service and Customer Experience - SPONSOR CONTENT FROM DISNEY INSTITUTE

<b>By Bruce Jones, Senior Programming Director, Disney Institute</b><p>The term “customer experience” is ubiquitous in business these days. In fact, focusing on the customer experience has become the single most important way for an organization to achieve success—often becoming its key differentiator and …

Customer Experience

10 Books Bill and Melinda Gates Recommended to the TED Audience This Year

The organizers of TED asked Bill and Melinda Gates to suggest some books that attendees might enjoy. Bill picked 5 and Melinda picked five and their …

14 Books From 2014 Every Music Lover Needs To Read

You're in for some great reading whether you want to explore the history of rock and jazz, revisit new wave and Britpop, or dive deep into albums by Michael Jackson and Kanye West.

A Second Chance to Make the Right Impression

Romualdo Faura<p>Years ago a friend of mine, Gordon, interviewed for a position at a prominent university. During his daylong visit to campus, he had lunch with a senior faculty member (let’s call him Bob) who had final say over the hire. After their food arrived, Bob said of his meal, “You know, this …

Time I

See invisible motion, hear silent sounds. Cool? Creepy? We can't decide | Michael Rubinstein

Three Mistakes to Avoid When Networking

We all know networking has the potential to dramatically enhance our careers; making new connections can introduce us to valuable new information, job opportunities, and more. But despite that fact, many of us are doing it wrong — and I don’t just mean the banal error of trading business cards at a …