Christopher Elliott flipped this story into Consumer advocacy•41d
Brenda Franzman spent two months fighting for a refund on three Adirondack chairs she returned to Sam’s Club. The company acknowledged some of the items but refused to refund the rest. Every call led to a new rep, a new explanation, and no resolution. Sound familiar?
We stepped in, untangled the mess, and got Brenda her full refund—plus a $100 eGift card. But why should it take this much effort?
Have you ever been trapped in a customer service nightmare? Share your experience in the comments! ⬇️
Brenda Franzman spent two months fighting for a refund on three Adirondack chairs she returned to Sam’s Club. The company acknowledged some of the items but refused to refund the rest. Every call led to a new rep, a new explanation, and no resolution. Sound familiar?We stepped in, untangled the mess, and got Brenda her full refund—plus a $100 eGift card. But why should it take this much effort?Have you ever been trapped in a customer service nightmare? Share your experience in the comments! ⬇️