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Christopher Elliott

Consumer advocacy

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    My new book, The Unauthorized Travel Manual, is out now! Whether you're a seasoned traveler or just getting started, this guide is here to make your next trip easier. It’s packed with insider tips, money-saving hacks, and real-world advice to help you travel smarter, safer, and with confidence. Grab your copy today and take the stress out of your next adventure!
    https://www.amazon.com/Unauthorized-Travel-Manual-Nationally-Syndicated-ebook/dp/B0DY56Z8HS?ref_=ast_author_mpb

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    Christopher Elliott
  • Let’s talk about GE Fit guarantee for a moment.

    Rich Hunt ordered a GE wall oven, confident in their Fit Guarantee—but when it didn’t fit, things took a turn.
    📌 He followed the process.
    📌 He waited two months with no response.
    📌 When he finally called, he was told his claim was denied—for the wrong reason.

    That’s when Rich reached out to us for help. I dug into GE’s Fit Guarantee, its terms, its limitations, and where things went wrong in Rich’s case.

    If you’ve ever dealt with warranty fine print (or frustrating customer service), you won’t want to miss this.

    Avatar - Christopher Elliott
    Why won’t GE honor its GE Fit Guarantee? My fridge doesn’t fit!

    Why won’t GE honor its GE Fit Guarantee? My fridge doesn’t fit!

    Rich Hunt’s new GE wall oven doesn’t fit in his kitchen. Why won’t GE honor its GE Fit Guarantee?QuestionI’m writing to you to request assistance in …

  • You’ve paid top dollar, booked in advance, and followed all the rules—so why does customer service still fall short? From ignored refund requests to endless call center hold times, consumers are facing more obstacles than ever. But you do have rights.
    This article breaks down the biggest service failures and how to fight back. Have you had a frustrating experience? Share your story in the comments on our site—we're listening.
    You’ve paid top dollar, booked in advance, and followed all the rules—so why does customer service still fall short? From ignored refund requests to endless call center hold times, consumers are facing more obstacles than ever. But you do have rights.This article breaks down the biggest service failures and how to fight back. Have you had a frustrating experience? Share your story in the comments on our site—we're listening.

    Avatar - Christopher Elliott
    American Airlines canceled my flight. Why do I only get a partial refund?

    American Airlines canceled my flight. Why do I only get a partial refund?

    Danielle Spivack lives in Ramat Gan, a suburb of Tel Aviv. She had plans to fly back to the States late last year, but the ongoing war forced …

  • Flipped Image

    My new book, The Unauthorized Travel Manual, is out now! Whether you're a seasoned traveler or just getting started, this guide is here to make your next trip easier. It’s packed with insider tips, money-saving hacks, and real-world advice to help you travel smarter, safer, and with confidence. Grab your copy today and take the stress out of your next adventure!

    https://www.amazon.com/Unauthorized-Travel-Manual-Nationally-Syndicated-ebook/dp/B0DY56Z8HS?ref_=ast_author_mpb

    Avatar - Christopher Elliott
  • Stranded and Shortchanged? Virgin Atlantic Canceled This Flight—But Where’s the Refund?

    Imagine saving up your hard-earned Chase points for a dream trip, only to have the airline cancel your flight—and refuse to return your rewards. That’s exactly what happened to one frustrated traveler, who found themselves stuck in a refund tug-of-war with Virgin Atlantic. Is the airline playing fair, or is this another case of a company putting policies over passengers?

    Your consumer rights matter. Read the full story and tell us: Have you ever fought for a refund like this? We’re listening!
    Stranded and Shortchanged? Virgin Atlantic Canceled This Flight—But Where’s the Refund?Imagine saving up your hard-earned Chase points for a dream trip, only to have the airline cancel your flight—and refuse to return your rewards. That’s exactly what happened to one frustrated traveler, who found themselves stuck in a refund tug-of-war with Virgin Atlantic. Is the airline playing fair, or is this another case of a company putting policies over passengers?Your consumer rights matter. Read the full story and tell us: Have you ever fought for a refund like this? We’re listening!they-refund-my-chase-points/

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    Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?

    Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?

    After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?QuestionMy …

  • Imagine booking a flight at one price—only to have the cost double before takeoff! That’s exactly what happened to one traveler, and now the airline refuses to issue a refund. Is this a glitch, a policy loophole, or just bad customer service?

    We investigated the case, and the findings may surprise you. Have you ever had an airline change your fare unexpectedly? Share your thoughts in the comments on our site!
    Imagine booking a flight at one price—only to have the cost double before takeoff! That’s exactly what happened to one traveler, and now the airline refuses to issue a refund. Is this a glitch, a policy loophole, or just bad customer service?We investigated the case, and the findings may surprise you. Have you ever had an airline change your fare unexpectedly? Share your thoughts in the comments on our site!led-and-now-i-cant-get-a-refund/

    Avatar - Christopher Elliott
    Help! The cost of my airline ticket doubled and now I can’t get a refund

    Help! The cost of my airline ticket doubled and now I can’t get a refund

    When the price of Lai Mun Yip's airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money?

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