When Coty Cockrell found out he'd be stuck in Mexico City for a day after missing a flight connection, an Aeromexico representative told him not to worry. The airline would cover his lodging and food expenses. It didn't.
https://www.elliott.org/advocacy/a-missed-connection-and-a-300-bill-did-aeromexico-offer-him-enough-compensation/
Christopher Elliott
Stories by consumer advocate Christopher Elliott
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It’s more than a decade since the airline industry, led by a then-ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name “unbundling.” But unbundling is a lie that endures to this day. Here’s how it’s getting worse.
https://www.elliott.org/blog/unbundling-is-a-brazen-lie-and-its-time-for-the-travel-industry-to-come-clean/Travel safety is more important than ever. New membership programs can supplement travel insurance with emergency response hotline, translation and evacuation services.
https://www.forbes.com/sites/christopherelliott/2024/03/16/safe-travels-heres-whats-new-in-medical-and-security-memberships/?sh=e192c1d2842aTravel consumes precious natural resources, pollutes the environment and punches a hole in the ozone layer. You probably already know that most vacations are not green. But does the travel industry know?
https://www.elliott.org/on-travel/yes-your-vacation-is-destroying-the-planet-heres-how-to-stop/Here’s a case that will leave you on the edge of your seat! American Queen Voyages, which was teetering on the brink of bankruptcy a few weeks ago, was withholding a $930 refund from one of our readers. The reason? It couldn't figure out how much a Delta SkyMile was worth. Can the cruise line find the answer before it goes under?
I've updated my guide to getting a refund on a non-refundable airline ticket. Airlines will hate me for saying this, but there is no such thing as a non-refundable ticket. I'll explain why.