Emotional Customer Experience on Flipboard
By Eldon Phukuile | Eldon Phukuile's Customer Experience Magazine
With today’s housing market being significantly driven by government regulations, mortgage operations executives are consistently challenged with …
I’ve talked about how a great search campaign uses a combination of both nonbrand and brand keywords to support the journey of the customer across …Marketing
How does an organization find and hire the right people to help build the company? In our recent study of over 800 HR professionals globally, 37 …
Kwik Chek Enhances Customer Experience With Mobile Solution | NACS Online – News & Media Center – News Archive
AUSTIN, Texas – Kwik Chek Food Stores, the Texas-based convenience store chain with 39 locations across Texas and Oklahoma, is pioneering new and …
Some folks at Nunwood (CX research and consulting company) have been kind enough to email over their latest report: Have A Nicer Day, Learning From …United Kingdom
My financial advisor announced he was moving to a different firm. This is a guy I trust. He understands the financial markets and investments. More importantly, he understands me. When he left, I was faced with a decision on what to do. The answer was simple: I followed him to the new firm.
My wife …Customer Loyalty
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The unfortunate answer to that question is a resounding no. Less than 30% of insurance customers globally are having positive customer experiences, …
Business leaders are catching on to the importance of customer experience management (CXM); in fact, 91% of organizations surveyed said they aspire …Customer Experience
INC. PARTNER INSIGHTS DISNEY INSTITUTE
At Disney Institute, we were recently reflecting on the phrase, "simple is the new smart," and it reminded us of a leadership philosophy we share with our clients and training program attendees: Keep it simple so that everyone understands.
| Inc. Partner …Walt Disney Company
SUMMARY: It’s not just your customers that want a good experience, your employees do as well and your HR systems need to reflect this.
Andy …Human Resources
As this TechRadar blog explains, harvesting feedback from retail customers has never been easier. Creating winning customer experiences from that …Data Analysis
If optimising your customer experience isn’t important to you, you are doing something wrong.
That much has been obvious to many a marketer, with …Customer Experience
Over the last few days I’ve been to a few customer experience events, which included chairing a couple of sessions at a leading conference in London as well as hosting an executive roundtable.
During that time, I’ve had the pleasure listening to a whole bunch of people speak about the service and …CRM
89% of companies surveyed by Gartner believe that customer experience will be their primary basis for competition by 2016 (Source: Gartner report, …Customer Experience
The retail industry has finally awakened to what customers always have known -- they don't distinguish too much between channels. Modern shoppers are …E-commerce
Sprinklr ebook coverFeeling like you need some guidance with your CX Journey? Not sure where to turn?
I'm excited to share details about a new ebook …
What do you think would happen if during an offsite meeting, 6 members of your 10-people strong management team came up with the most brilliant brand …Customer Experience
I'm not alone. Creating a superior and differentiated customer experience is a core strategy for most companies--a pillar of who you want to be. It's …
Imagine if you only had 3.4 bad customer experiences per million customer service interactions. The goal of Six Sigma in experience is to get you …Sigma
Still, the biggest challenge to the government improving its customer experience still lies with people, not tech, experts say.Customer Experience
The customer service expectations your customers have are different today from what they were just a few years ago. Below are six places that your customer experience has likely fallen out of sync with today’s customers, if your situation is anything like what I’m seeing at the companies for which …Customer Service
We just published a Temkin Group data snapshot, Customer Experience Expectations and Plans for 2015. This is our annual analysis of CX priorities and …Data
A key question to ask your marketing team is: Do we truly know our Customer’s Journey? And even more important: why is knowing the Customer Journey …Marketing
Traditional lead generation is dead.
Okay, maybe I am overstating my case.
Traditional lead generation may not be dead, but, in a low-trust and …Lead Generation
Buying a pricey pair of sunglasses at the mall was not on Marshall’s honey-do list, but a week after the purchase he couldn’t be more satisfied. They …Customer Experience