Emotional Customer Experience
By Eldon Phukuile | Eldon Phukuile's Customer Experience Magazine
When you’re just starting up your business, you have nothing. No product, no funding, no exposure, and most of all, no clientele. By the time you’re …Customer Experience
Have you flown with Virgin America before? You should.
The check-in area is like a hotel lobby. They have music playing. There’s a beautiful rug. And …Customer Experience
Customer Service Versus Customer Experience: What’s the Difference…And Why It Matters | Talking Point
In case you’ve missed it, the term “customer experience” is everywhere in business these days. In fact, some experts have declared that focusing on …Customer Service
Check out this month’s must-reads about customer experience from around the web. Chosen by the Sentiments team, we have aggregated what we think are …Marketing
Regardless of how often the importance of customer experience is demonstrated and the connection it holds for customer loyalty is elucidated, many …Customer Experience
Alex Allwood is passionate about customer experience.
When Woolworths’ newly elected chairman Gordon Cairns fronted the media recently, he stated he …Business (Australia)
As one of the EMC Federation companies, I am proud that VCE is taking part in this year’s Total Customer Experience Global Celebration, October 5-9. …Customer Experience
Gone are the days when being a consumer in India would mean living by the ‘chalta hai’ or anything goes principle. The changing scenario is a mere …India
Employees embody the customer experience every time they interact with a customer, design a product, or create a new process. That means an …Employee Engagement
Building brands are the cornerstone of marketing, and for good reason: it’s a direct spinoff of how the brain categorizes and organizes products and …Branding
There is both an art and a science to effective customer engagement. Loyalty programs and customer experience initiatives must be grounded in reality …Customer Experience
It doesn’t matter what kind of business you’re in – improving the experience for your customers is the key to increasing sales, reducing employee …Statistics
I have been running customer journey mapping workshops for our clients for many years.In the last few years I’ve noticed, as the popularity of the …Maps
At the top of Robert Fulghum’s list of lessons learned in his bestselling "All I Really Need to Know I Learned in Kindergarten" is: “Share …Customer Experience
If you had the choice of doing something the easy way or the hard way, and you didn’t have to do anything morally, ethically, or legally wrong to do …Customer Experience
Today is Customer Experience Day, a day in which we celebrate the power of you, our customers. We know our customers are more connected and empowered …Dell
Life can be so simple. You put the horse BEFORE the cart. You know this! Unfortunately, you are probably engaged with messing it up by adding …Customer Experience
There’s no question that the digital economy is changing most aspects of the business world. But is it also reimagining the customer experience? …
As we celebrate CX Day to recognize the companies and people that create great experiences for their customers, it's a great opportunity to remember …Customer Experience
I am an eternal optimist. My take on the Dow's spiraling downward in Q3? Buying opportunity! That "exercise pill" scientists are working on that …
Transforming the customer experience – ideas for the travel industry from outside the travel industry
It is an open secret that players across the travel industry are looking to emulate the leaders of online retail, as customers start to expect the …Customer Experience
One of my new favorite activities is perusing the memorable transcripts from our Live Chat program.
Lida: Hi! Welcome to Live Chat! I'm here to help. …Customer Experience
Delivering a personalized experience to every customer—regardless of where they are in buying lifecycle or the channel or device they’re using at the …Customer Experience
The growing desire among brands to improve customer experience has created a massive opportunity for technology suppliers to provide tools that help …Business (Australia)
October 05, 2015
Does Customer Experience Need a 911 Call?
Forrester research finds an alarming decline in CX scores—or perhaps customers have gotten …Customer Experience
Several years ago, I met a successful customer service director in a retail bank. She had led the charge to bring customer experience thinking into …
Customer experience, sometimes also referred to as consumer experience or user experience, has become a decisive factor of business performance. …Customer Experience
What value are you bringing to your customers? It’s one of the most important things for a company to consider – especially when the overall success …Startups
CHICAGO — Like many United fliers in recent years, Oscar Munoz was recently on a lousy flight to Chicago.
It was Labor Day, just after his daughter …Flying