E. Meehan

238 Flips | 3 Magazines | 6 Following | 4 Followers | @efmeehan | Keep up with E. Meehan on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “E. Meehan”

How to Design Your 360-Degree Customer View

The often cited but seldom realized 360-degree customer view is a holistic customer profile record that captures five types of customer data from …

Customer Experience

3 Customer Experience Secrets You Can Learn From Volkswagen's Customer Experience Expert Down Under | Inc.com

Jason Bradshaw's passion (some might say "obsession") for improving the customer experience hit him at a young age. "When I was 14, I started my first business, selling computer hardware and software items. And always, since then, it's been the customer experience that catches my eye and engages my …

What Is Personalization in Marketing?

<b>How a personal touch can make all the difference.</b><p><b>Introduction</b><p>“Remember that a person’s name is, to that person, the sweetest and most important sound …

Customer Experience

Emotion in experience design

Emotion is at the heart of experience design. As experience designers are we designing the mechanism to achieve specific goals? Or the functional …

New behaviours: distraction and immersion

This is the first in a series of posts exploring the shifts in human behaviour that technology causes. Over the last few months a group of us have …

Why Airbnb's New Head of Design Believes 'Design-Led' Companies Don't Work

The gospel in the Valley these days is startups must be "design-led." Sure, your founders have to be engineers, but your first <i>hire</i> had better be a …

Design

The merging of humans and machines is happening now

<b>The merging of machine capability and human consciousness is already happening. Writing exclusively for WIRED, DARPA director Arati Prabhkar outlines</b> …

Creativity for Customer Experience Improvement

Open your mind to new ideas for improving customer experience. It’s a fast-paced highly competitive world, so continual improvement — and occasional …

CUBI: A User Experience Model for Project Success

<b>We all want to be a part of compelling creative projects—projects that solve business problems and engage users through meaningful and valuable</b> …

UX Design

Driving Customer Experience Transformation, Made Simple

Do you want to build sustainable customer experience differentiation? Watch this video:<p>Download the free report, Four Customer Experience Core …

Marketing In The 'Total Experience' Economy

In 1999, Joseph Pine and James Gilmore first introduced the concept of an Experience Economy. The concept is that goods and services are no longer enough for consumers – that businesses must create memorable events and experiences that capture their audience and create experiences that transforms …

More Online Shops Return To Brick And Mortar As 'Guide Stores' Pop Up Across LA

<i>(credit: CBS)</i><p><b>LOS ANGELES (CBSLA.com)</b> — E-tailers are trying to take some of the guesswork out of your online shopping.<p>CBS2’s Suzanne Marques reports …

Sharing economy: sharing or selling?

The past year we have seen the rise of what has been dubbed the Sharing Economy, an economic model based on access over ownership. Rachel Botsman, …

Hyper-personalization: The Rise of Individualized Customer Experiences

Forrester’s new report, “Personalization And The Rise Of Individualized Experiences,” addresses the growing trend and need for CX professionals to …

Designing For All Five Senses

Do your designs touch every sense possible?<p>This essay was first published on Design for Europe.<p>Our perceptions of the world are built on multiple senses. They interact to help us make sense of our surroundings, so a car will seem to be traveling faster if it makes a lot of noise. And whether we …

Automotive Industry

DIY Experience Map

“Baking an Experience Map” Experience Maps are a well known and useful UX tool, but the truth is that when it’s time to get one’s hands dirty aren’t …

Winning Customer Loyalty with Empathy

<i>Image courtesy of InMoment</i><i>Today I'm pleased to share a guest post by Brooke Cade of InMoment.</i><br>With social media taking over, it is no surprise to see …

The year ahead for digital agencies

The future of digital agencies? Spot the trapdoor right there. How easy would it be to slip back into the old debate of traditional versus …

Marketing Trends That Will Revolutionize Customer Experience in 2016

6 Marketing Trends That Will Revolutionize Customer Experience in 2016<p>Monday, December 21st, 2015 | <b>16</b> min read<p>Remember the scene from Minority Report …

PORTER: What are your customers really looking for?

A memorable car-buying experience. The resort was an experience we will remember for a long time. We were not really looking for the great customer …

Customer Experience

How We Use Data to Inspire Design

<i>By</i> <i>Arianna McClain</i> <i>&</i> <i>Rohini Vibha</i><p>When most people imagine good design, numbers probably don’t come to mind. In fact, anything quantitative might feel …

5 Small-Space Ideas to Steal From This Cool Caravan

There's style (and some super-smart storage moves) to be found inside.<p>This tiny caravan — the Wohnwagon, designed in Austria — might inspire romantic notions of hitting the open road and never looking back, but we're realists. There's few of us who can pick up and get of Dodge at a moment's …

Small Apartment Design Solving Function and Style Issues

What if you lived in a small apartment, one that only measures 27 square meters? You could definitely make it work. Especially if you ask for help …

You can now design a $250,000 tiny house on an app and get it delivered in months

Becoming a tiny house homeowner is now as easy as tapping away at an iPad.<p>Blu Homes, a California-based prefab home manufacturer, just launched a new line of micro houses that shoppers can customize on an app and get delivered to their property in a matter of months.<p>The cost starts at $250,000, …

Check Out Customizable Loft Beds for Adults

Casa Kids has been a fixture for small space solutions for over 20 years. Now, they're launching Casa Collection, a customizable series of queen and …

This Tiny House Comes Shipped to You in a Box

And then you can even pack it up again, if you've got the travel bug.<p>If you've got perpetual wanderlust, the POD-iDladla could be your perfect home. Designed by South African architect Clara da Cruz Almeida, this simple, portable house packs up into a 24-square-meter "pod" and ships from place to …

This Compact Loft Space Is Filled With Hidden Features

concrete have designed a compact loft hotel room with many hidden features, for a new hotel brand named Zoku. Their first hotel will be opening in …

Micro-apartments getting big attention

PORTSMOUTH — There’s no bigger advocate for micro-apartments than Boston architect Tamara Roy.<p>Former Boston Mayor Thomas Menino asked Roy, the …

Cities, get ready — the tiny houses are coming

If you’re looking for tiny houses in cities, prepare to look in unconventional spaces.<p>In Tokyo, for example, on a plot the size of a parking spot, a …

Super High Spec Professionally Built Tiny House

Every now and then you come across a tiny house that has been constructed to an incredibly high standard. That’s exactly the case with this stunning …

Tiny House Movement