ITILEYE

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Service Integration and Quality

Service Integration and Quality is responsible for constantly managing and monitoring the performance of services. Service Integration and Management …

Project Management

Issues in corporate governance and service governance as a solution

The justification for service governance is summed up neatly in the words of a CEO I know, when asked how things in the company were going: he said …

Management

How to Write a Software Asset Management Process – Part 1

In viewing many efforts at creating and maintaining a Software Asset Management (SAM) process in different organizations, it’s come to my attention …

Project Management

6 Design principles for the #ITIL update: #ITIL4: - Modular - Lean - Practical - Evolutionary - Collaborative - Flexible by @MauricioCorona and @sdi_institute #ITSM https://t.co/axbV1G4fdq

SDN | Business Origami

In this article, we present Business Origami as being specifically created to facilitate service design in complex service systems.<p>We generally …

Rethinking the ITSM Service Design Process

ITSM is always changing. We’re constantly developing new technologies in a bid to make businesses run more efficiently. While that’s all well and …

Emerging Technology

5 ways businesses are modernizing ITSM

IT service management is a constantly evolving practice that adapts and grows with the pace of technology — or at least, a good ITSM strategy does. …

Emerging Technology

Advantages of ITIL Capacity Management

<b>Advantages of Managing ITIL Capacity for Risk Reduction and Profit</b><p>The advantages of capacity management are plentiful. Simply put, IT capacity …

Project Management

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the emergency change …

Management

ITIL Service Asset and Configuration Management – The Basics

Knowing your herd – Service Asset and Configuration Management (SACM)<p>Branimir Valentic | June 4, 2013<p>Are you able to tell the exact time if you are …

ITIL and DevOps: Friends or Foes?

More than 2 million people worldwide have been trained in ITIL and many aspirants are enrolling themselves in ITIL programs to get certified. ITIL …

Project Management

IT Service Management White Paper: Overcoming Barriers to Creating a Knowledge Management Culture

Abstract<p>Discover the most common barriers you will face when implementing knowledge management and how to overcome them, so that your organization …

Adopting ITIL: The Process Edition

When we get our hands on a new approach, framework, or method, it usually doesn’t take long before we forget the reasons behind, and context for, its …

Project Management

Putting IT on the Business Scorecard: Key KPIs for CIOs

IT Departments assure ITIL based services with KPIs, but miss the integration on the company operational workflow, one way to reach it is through …

What is Agile Service Management? | Agile and ITSM

<b>Agile Service Management as a Natural Outgrowth of the Agile Manifesto</b><p>What is Agile Service Management in an IT Service Management (ITSM) context? Is …

Project Management

ITIL 4 has some bones to pick with ITSM trends

New guidance from ITIL — the widely adopted framework for the design, delivery and maintenance of IT services — is scheduled to be published in early …

ITSM BASICS: 5 TIPS FOR BETTER SLAs

In my previous blog, I wrote about how to recognize and deal with the issues associated with watermelon service level agreements (SLAs). Now, with …

Why are people not making ITIL a priority

By ITIL® from Experience©<p>It’s a recurring theme; the project to implement an ITIL® process or the ITSM tool gets stalled all the time. The project is …

ITIL 2011 vs. ITIL V3: Key Differences Every IT Pro Should Know

Since its inception in the early 1990s, ITIL® has served as the preeminent global standard for IT service management. Despite having been …

ITIL Maturity Model | ITIL

The ITIL® Maturity model and self-assessment service has been developed to help organizations improve their IT service management within the ITIL …

Introducing ITIL 4 | ITSM

Since we announced the ITIL update, AXELOS has been out on the road talking about the exciting things we have been working on. Take a look at where …

How to make your ITIL/ISO 20000 Problem Management more effective with a Problem Record

What I have witnessed many times is that SLAs (Service Level Agreements) define incident handling, including incident resolution time. That is OK …

Incident Management KPIs: a guide to better reporting

Consistently meeting Incident Management KPIs and matching SLAs is something we all must contend with on a monthly, weekly and sometimes daily basis. …

What have Dobby the House Elf, and a Robot Called Yolanda got to do with Shaping the Future of ITSM?

<i>Fake news! Click bait!</i><p>I was hoping the title would prickle your interest, in this internet driven world in which organizations are competing for …

When Should ITSM Change Management Start?

ITIL says that IT change management should evaluate changes before anyone starts designing or building them, but most organizations don’t start …

ITIL's the name - you won't wear it out!

The IT Infrastructure Library – the original name for ITIL® – is, officially, not in use!<p>In fact, we haven’t actively used the name since the …

Test Environment Management

Today’s world and customer experience are changing at the speed of thought. The key focus area of every single organisation is to provide a best in …

The Current State and Future of ITSM and ITIL in North America - ITSM.tools

Ever wanted to know more about the current state of IT service management (ITSM) and ITIL adoption. What has been achieved by organizations and where …

Transforming ITIL to Fit the Modern IT Organization

Transforming ITIL to Fit the Modern IT Organization<p>IT organizations across industries are consistently debating on whether or not ITIL makes sense …