ITILEYE

1,020 Added | 1 Magazine | 6 Likes | 2 Following | 519 Followers | @drambui | ITSM Professional - See ITILEYE for periodic blog entries

The Difference between “Outcomes” and “Outputs” Makes a Difference!

In another SysAid blog, I used an analogy of a pizza delivery to illustrate the point about the difference between outcomes and outputs.<p>The outputs …

Small Business

Question often asked is what #ITIL process to work on first? Who knows, but focus on #CSI is a must via @StuartRance #HDIConf #ITSM https://t.co/LaRAFHqJcV

Most business and IT execs don’t trust their analytics processes

The majority of business and IT executives do not trust current investments in data analytics and do not believe their organizations are getting …

Let’s cut the spending on Backup #ITIL https://t.co/eegYjppjN8

You Know You Have a Problem, But You Don’t Know How to Solve It

Scott Frazier / ITSM | No comment<p>Do you sometimes experience that anxious, unsettled feeling when you think about your IT asset and configuration …

Risk Assessment

Improving ITSM Through a Compliance Approach - ITSM.tools

Continual service improvement projects (CSIPs), critical success factors (CSFs), key performance indicators (KPIs), and effectiveness and efficiency …

Management

How to Adopt a Light Version of ITIL’s Change Advisory Board

As you may already know, the ITIL-espoused change advisory board (CAB) consists of a group of people that assist the change management process with …

Project Management

Service Management: It’s All About the People

The traditional focus of Service Management led some people to believe it is a framework of rigid processes and organisational structures to which …

Project Management

How to Create a Powerful Organizational Change Management Storyline

Home remodeling television shows have become increasingly popular. Viewers get a thrill out of seeing the before and after, and the many steps in …

Overcome Employee Resistance to Change

Imagine the start of a long-distance race where all runners line up and take off for the course at the same moment. Over time, experienced runners …

Download Atlassian's free eBook. A Quick Guide to Modern ITSM

Get practical advice on how you and your teams can combine strong ITSM frameworks<p>like ITIL with modern tools that improve efficiency, collaboration, …

Atlassian

The IT4IT™ Standard – What is all the fuss about? Isn’t it just an architecture after all?

In October 2015, The Open Group launched a new standard, The Open Group IT4IT™ Reference Architecture, and I personally feel this may have been one …

Business Development

Taking IT4IT on the ITSM journey White Paper

All of our White Papers and Case Studies are subject to the following Terms of Use.<p>This paper shows how IT4IT can help IT service managers at each …

Crafting

John Custy on LinkedIn

LinkedIn

Stop doing things just because the "ITIL books say so". Do things because they work for your organization and create value. #ITIL #ITSM #Dilbert https://t.co/08FPToLrq7

A Way to Fast-Track Promotion

Are you at a level in your organization where you feel stuck and want to go up the ladder at your company? Probably, you’re an IT tech lead who wants …

Transparency

EFE Event Management System

DevOps Enterprise Summit 2017 in SFO - Real Life DevOps Demystified

This year’s DevOps Enterprise Summit (DOES) in San Francisco was carried by the enthusiasm of 1500 practitioners who were genuinely enthusiastic …

Lessons the world took from ITIL

ITIL aspires to be customer-centric. If only the reality matched the aspiration. If only the main lesson people took away from ITIL was customer …

CSI

ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, standards, and …

Project Management

Three ITSM Activities to Amplify DevOps Feedback Loops

There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback Loops” and IT …

DevOps

Hide and Seek With Problem Management

If I asked you how your organization does problem management, would you, like so many of the people I have worked with over the years, tell me that …

Project Management

The Value Of Automation In ITIL®

Perhaps one of the most impactful topics in the modern world right now is automation. Automating machines to do the job of an employee has been and …

ITSM Basics: What Is a Service?

Have you ever been asked: “What’s a service?” It might seem a strange, or even silly, question to ask someone who’s already managing, delivering, and …

ITIL Quiz

A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?<p>A. Yes: for …

NICE Cybersecurity Workforce Framework

The NICE Cybersecurity Workforce Framework (aka the NICE Framework) NIST Special Publication 800-181, is a national focused resource that categorizes …

Modern ITSM Practices: ITIL for Today

For nearly four decades, the ITIL framework (and all of its versions) have helped companies identify, communicate, and implement IT best practices. …

the ITIL Zealot's blog

One of my favourite expressions within service management training is the concept of ‘<i>evolution, not revolution</i>’. I use this concept to explain that, …

ITIL Quiz

What is a RACI model used for? A. Performance analysis. B. Recording configuration items. C. Monitoring services. D. Defining roles and …