Donavon Percentie

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How to solve the 10 most common tech support problems yourself

Whether you’re dealing with your dad’s decade-old computer or your own custom-built gaming rig, troubleshooting PC problems is a part of everyday life. Before you make that $50 support call, though, try your hand at homebrew tech support. We spoke to some of the best support reps in the business …

What Do You Do When Your Computer Freezes & You Haven't Saved Your Work?

When your computer freezes, it's a sign that you might be about to lose your work. This is especially frustrating if you haven't had the chance to …

10 powerful, cloud-based help-desk services to help you win at customer service

The rise of social media should horrify any company with crappy customer service.<p>Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to the entire world. As we saw with musician Dave Carroll’s crusade against United Airlines, often these …