Doug Peters

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To Innovate, Find What’s Hiding in Plain Sight

In our last post, we asked the question, “What’s the connection between counting squares and innovation?” In order to come up with the answer, we presented you with the following figure and asked you how many squares you could find. It turns out, the answer isn’t so simple.<p>It was clear that this …

The Delicate Art of Giving Feedback

To be an effective manager, you need to be skilled at giving out both praise and criticism. While praise is easy to give, it is far more challenging and unpleasant to criticize your employees. Yet the practice of management requires you to occasionally show employees where they need to improve. …

Operational Excellence, Meet Customer Intimacy

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. While a focus on lowering costs, improving quality, and providing consistent, reliable service will …

Change Management Is Bigger Than Leadership

If an organization needs to undergo significant change, that’s a leadership issue, right? Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. Leaders need to craft compelling elevator speeches, relentlessly deliver …

The Most Common Leadership Model - And Why It's Broken

When organizations’ hire, develop, and promote leaders using a competency-based model, they’re unwittingly incubating failure. Nothing fractures corporate culture faster, and eviscerates talent development efforts more rapidly, than rewarding the wrong people for the wrong reasons. Don’t reward …