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How to Be More Assertive (Without Being a Jerk)

The Distilled Man - Actionable Advice for the Everyday GentlemanLearning how to be more assertive can massively improve your quality of life.All of …

Self-help

What Your Boss Doesn’t Want You To Know About Negotiation

<b>In Life, everything is a negotiation.</b><p>Your Job.<p>Your Bonus.<p>Your Promotion.<p>Your Project.<p>Your Deadline.<p>And the negotiation doesn’t stop when you get home …

Emotional Intelligence

How to Complain at a Hotel

Even in the best hotels, things go wrong occasionally. Patience, persistence, and smile go a long way toward getting results when you have a valid …

Customer Service

7 Ways to Get People To Like You From an FBI Behavior Expert

Meeting new people can be awkward. What should you say? How can you make a good impression? How do you keep a conversation going?<p>Research shows …

Self-help

How to Spot and Deal With Passive-Aggressive People

<i>"Behind the smile, a hidden knife!"</i><p><i>―</i> Ancient Chinese proverb describing passive-aggressive behavior<p><b>T</b>he NYU Medical Center defines a …

Self-help

How smart people handle difficult people

Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive …

Self-help

5 Steps for Dealing With People Who Talk Too Much

One day recently, Jean*, a young professional woman, started her session with me by ranting about one of her co-workers. “The man does <i>not</i> stop …

Self-help

How to Teach a Child to Make an Effective Argument and Win

It's important to teach a kid how to state their needs, and lay out a reasoned argument in a calm, measured way.<p>By<p>Mar 15 2018, 8:15 PM<p>In an era chock …

Parenting

A Beginner’s Guide to Being Blunt

Straightforwardness is a trait I’ve always admired in others but have never been great at myself. When a friend asks what I think of her writing, I …

Body Language

How To Communicate With People Who Disagree With You

Research suggests oral, not written, communication works best.<p>We’ve all been there: those times you need to argue your point of view to someone who you know disagrees with you. You immediately go to your keyboard and start to type out that 280-character tweet, the Facebook reply, or a …

Social Media

This Simple Solution Will Eliminate Tons of Conflict From Your Life | Inc.com

Conflicts. Arguments. Frustrations. Even for all the toughies out there, fighting with companions is never fun. Interpersonal struggles, no matter how minor, are destructive and can eventually come to erode relationships. It happens in marriage, in the workplace, and between friends.<p>But what if you …

Psychology

If Your Parents Taught You This Skill as a Kid, You're Probably More Successful

If you can impart one business lesson to your children in your lifetime, it should be to never underestimate the power of persuasion. That's …

How To Make Tense Holiday Conversations Civil (Or Even Productive)

Avoiding hot-button issues isn’t always possible, so we asked the experts how to steer clear of a screaming match.<p>Remember last Thanksgiving? It was just a few weeks after the presidential election, and emotions were running high. But if conversations with your extended family were tense and …

Mass Shootings

A psychologist explains the best ways to cope with conflict over the holidays

It’s the holiday season, time for family gatherings, happiness, and good cheer. It’s also the time for your smiling brother to sit across from you at the dinner table and comment on on how your favorite politician is corrupt and anyone who supports him is delusional.<p>At least 29 religious holidays …

The right (and wrong) way to apologize

<b>(CNN) —</b> There is a right way and a wrong way to apologize, psychologists say. Over the course of the last few months, we've seen many high-profile examples that fall somewhere in between.<p>On Wednesday, NBC News announced it had fired long-time "Today" show anchor Matt Lauer amid accusations of …

Positive Thinking

8 Ways to Know When Someone Might Be Lying to You

A decade-long psychological study revealed that 60% of people lie during a typical 10-minute conversation. Here’s how to know when they’re doing …

This simple switch in technique could save tense negotiations like Brexit

The road to Britain’s exit from the EU has been rocky. UK prime minister Theresa May has adopted a hard stance, repeatedly claiming that “no deal is better than a bad deal,” and threatening to walk away if she doesn’t get what she wants (now that negotiations have officially started, she’s started …

United Kingdom

How to Tell if Someone Is Lying and 8 More Conversation Tips

The staring contest lasted 14 seconds before Amanda de Cadenet, best known for interviewing bold women with boldfaced names, broke the silence with “I can’t take it anymore!” She was delivering instruction in an interview technique: It is sometimes important to keep quiet, and even to stare down …

Domestic Violence

8 body-language tricks that are hard to master but will pay off forever

As Ursula the sea witch famously said, "Don't underestimate the importance of body language."<p>Some tricks, like remembering to smile, are easy to …

Body Language

How To Win An Argument (By Those Who Argue For A Living)

In this 24/7 world of juggling work, life and relationships, losing our cool once in a while has become standard. Here, Lizzie Pook reveals how 
to …

Anger Management

What Does It Mean To Be Charming?

Recently, I had lunch with my colleague David. Afterwards we went to pick up his dry cleaning. Walking into the dry cleaners was like walking into …

Lunch

The subtle power of uncomfortable silences

In business and in life, it could help you to get acquainted with the power of the pause.<p>At your next meeting, wait for a pause in conversation and try to measure how long it lasts.<p>Chances are – especially among English speakers – it will be a second or two at most.<p>Anglophones tend to be most …

Acquainted

When And How You Should Ask For A Raise: The Dos And Don'ts

It can be the most daunting of all discussions, even if you have a great relationship with your boss. For some reason, you don’t have a problem standing your ground when it comes to your opinions about a project. You don’t have a problem setting boundaries. But, when it comes to asking for a raise, …

Employment

Seven Ways To Gain The Upper Hand In A Job Offer Negotiation

When my media executive client got an offer from a top company, he mentioned it to a competitor that was his first choice but was slow to interview. The competing offer fast-tracked his hiring process. The fact that another company was in the game, and a head-to-head competitor no less, gave my …

Employment

Three Overlooked Negotiation Skills Entrepreneurs Need To Master

Much has been made as of late about the art of negotiation. From politics to popular business media, entrepreneurs and business leaders are bombarded with the message that hard-line, zero-sum negotiations are the only way to go.<p>It’s sort of cathartic to watch someone in power, like President Trump, …

Entrepreneurship

These 5 Words Work Like Magic When Making Any Request | Inc.com

We all make requests of one another, and hope we're persuasive enough to succeed.<p>Usually the requests we make have little impact or importance in the grand scheme of things. But sometimes, every once in awhile, the stakes are high enough that getting a yes is critical.<p>So what do you do in that …

Motivation

Saying “No” to an Idea Doesn’t Have to Lead to Conflict

<b>By Patrick Mullane, Executive Director, HBX</b>If you, like me, have children, you’ve probably become convinced that the most common word in the English language is “no.” In fact, you may have concluded that “no” is the perfect sentence unto itself— no modifiers, adverbs, or adjectives needed. It’s …

Success

Do you have it in you to haggle on the high street for freebies?

Do you have it in you to stand in front of a total stranger, palms sweating, and ask them for a favour? To stand there while a person who has all the …

Use This Presentation Strategy to Be Instantly More Persuasive | Inc.com

Persuasion is hard. There are the people who oppose you, the people who like you, and the people in the middle who are undecided.<p>Casey Stengel, who managed all four major league baseball teams in New York City in the 20th century, said, "The secret of successful managing is to keep the five guys …

Public Speaking

Your Cheat Sheet To Negotiating These Five Perks With Your Next Job Offer

If they aren’t budging on salary, here are five other perks to ask for–and how to ask for them.<p>So you finally landed that big job offer. Congratulations! But don’t break open the bubbly just yet. It’s time to gear up for the tricky negotiation phase that often takes place before the deal is …

Employment