Deborah Martinez Alban

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How My 98-Year-Old Grandfather Embraced The Internet

And what I've learned as a result.<p>That was the email I received on the afternoon of Sept. 14 from my grandfather. He was forwarding a message he'd gotten from Twitter, where he has an account that he doesn't often use. But he wasn't content to let the email sit there filed away. He demanded to …

Here is the memo Comcast sent to employees after the 'rep from hell' call went viral

It's now been two weeks since AOL executive and former Comcast subscriber Ryan Block published a recording of his insane dialogue with an overly persistent customer service representative, and we finally have the memo that the company sent out immediately afterward.<p>"Recently, an unfavorable phone …