Denis Kuzen

6 Flips | 2 Magazines | 8 Likes | 7 Following | @deniskuzen7 | Keep up with Denis Kuzen on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Denis Kuzen”

3 Ways to Improve Your Decision Making

To make a good decision, you need to have a sense of two things: how different choices change the likelihood of different outcomes and how desirable each of those outcomes is. In other words, as Ajay Agrawal, Joshua Gans, and Avi Goldfarb have written, decision making requires both prediction and …

Management

26 Books to Help You Succeed in Business and Life

Self-improvement often comes from the penned wisdom of others.<p>Highly successful people typically work hard, practice the right habits every day and strive for self-improvement, with the latter often coming in the form of a book. If reading is something you're willing to do to sharpen yourself, take …

Self-improvement

How to Prioritize Your Work When Your Manager Doesn’t

Prioritizing work can be frustrating, especially if you work for a hands-off manager or a company that doesn’t give you clear goals. Most of us face this reality each and every day. The frequently cited research of Robert Kaplan and David Norton shows that more than 90% of employees don’t fully …

Time Management

How to Tackle Your Toughest Decisions

Christopher DeLorenzo<p>Every manager makes tough calls—it comes with the job. And the toughest calls come in the gray areas—situations where you and your team have worked hard to gather the facts and done the best analysis you can, but you still don’t know what to do. It’s easy to become paralyzed in …

Leadership

Improving Customer Satisfaction with Simple Analytics

Let’s say that you’re a customer service operations manager with a ton of data sitting on your desktop — customer service call stats, email data, customer satisfaction reports, etc. You’re staring at a mountain of customer shipping and delivery data, and an always-open daily dashboard counting …

Customer Service

The Secret Ingredient to Success

Who's king of the beasts? The one with the best DNA? No: It's the one who sets goals and pursues them. Relentlessly. It's called grit. And you can develop it<p>Wes Welker is in the pool—but not in a chill way. The Broncos wideout squats in 4 feet of water and then explodes up like a deranged salmon. …