Grace DeLisi

410 Flips | 11 Magazines | 64 Likes | 3 Following | 16 Followers | @delisig | Keep up with Grace DeLisi on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Grace DeLisi”

How Bosses Waste Their Employees’ Time

Managers are often oblivious to the impact of their words and actions. Here’s how they can open their eyes.<p>Leaders don’t mean to waste their employees’ time. Unfortunately, many of them heap unnecessary work on the people below them in the pecking order—and are downright clueless that they’re doing …

Employment

Chat Customer Service vs. Messaging: Why Messaging Wins

Many brands ask us about the differences between using live chat versus digital messaging (ie. Messenger, WeChat, in-app/in-web messaging, etc.) for …

Apps

23 Interview Questions You Should Ask Every Customer Service Candidate

How can you tell if that smart and eager customer service candidate will be an engaged and productive team member?Short of inventing a time machine …

Employment

5 Simple Ways to Relax at Work (Without Leaving Your Desk) | Inc.com

Who knew that an ear massage could help decrease stress?<p>We've all been there before. Sometimes you know that taking a step back and heading outside for a breath of fresh air would help you power through the day, but you're stuck at your desk waiting for a call, or you have a meeting starting in six …

17 Unbeatable Ways to Create a Peaceful, Relaxed Workday

“For fast-acting relief, try slowing down.” <b>– Lily Tomlin</b><p>Last week when I wrote about things to do at work when you’re bored out of your skull, a …

24 Phrases You Should Start Saying More Often in the Workplace

What can you say that will cause a colleague to gravitate toward you? What words will cause an employee to light up with a smile?<p>A recent CareerBuilder survey says 50 percent of employees would stay longer with their companies if they were recognized more frequently.<p>To pull this off takes a leader …

Best Practices of Customer Service on Social Media

When customers want to reach out to you to complement you on your new product or vent their frustration at your slow customer service, they will post …

Infographic: A guide to social media customer service

Social media is the go-to portal when customers want to reach out. One customer may post a query on your Facebook page, while another tweets you with …

Content Style Guide Template & Process

Learn how to develop tone of voice for your organisation, and clients through putting together a Content Style Guide.

WhatsApp announces free Business app, will charge big enterprises

WhatsApp is gearing up to finally monetize its messaging app by charging large enterprise businesses for tools to better communicate with customers. WhatsApp will also offer a free app to small-to-medium sized businesses, though it hasn’t outlined the specific functionality of the app. The …

Should You Hide Comments on Your Facebook Page?

We’ve all had it happen: a negative comment on Facebook Page post that glares at you from the screen.<p>Our first instinct (or at least mine) is to hide …

Social Media

How Microsoft Xbox Uses Twitter to Reduce Support Costs

For Microsoft’s Xbox support team, there’s no such thing as unwanted messages on Twitter – no matter how vulgar they may be.<p><b>So why is a $58 billion</b> …

Social Media

Infographic: What Works for Brands (and What Doesn’t) on Facebook

For even the most experienced marketers, Facebook can be an elusive platform. How do you create content that not only reaches a wide audience but …

Social Media

5 Ways to use Direct Messages for Better Customer Service and Engagement on Twitter

Over the last couple of years, Twitter has been working on making the Direct Message experience richer for users. Earlier this month, they announced …

Social Media

7 Best Practices That Your Social Media Customer Service Strategy Needs to Follow

Use these social media customer support tips to build better relationships with your customers.<p>It’s no longer a question of <i>if</i> your business needs to …

Social Customer Care Is The New Marketing

Just three weeks ago, approximately 4,000 people made their way to the San Diego convention center to attend Social Media Marketing World. Marketers from all over the world were there to learn about the latest ways social media can make money for their companies. The goal is to leverage these …

8 Social Media Tools to Protect Your Reputation and Influence Conversations

The most important social media conversations about your brand usually don’t involve you.It happens all the time. A customer fires off an angry …

Social Media

Why Community Management Matters For Your Business (And How to Do It Right)

“Community management” is often used interchangeably with “social media management”. And while it’s definitely a key part of any social strategy, …

Why Community Management Is Different From Social Media Marketing

It’s only been a few years since the majority of people were questioning whether leveraging social media channels as a platform for consumer-brand interactions was a viable strategy, and now most businesses in the country have some discernable social media presence. Not all of these businesses are …

3 Awesome Examples of Social Media Customer Service

How do you leverage the power of social to create exceptional social media customer service experiences? Start by following these three awesome …

A Look at Social Sentiment and Its Importance in Marketing

With the introduction of the first social media app, life as we know it changed. Staying on top of social media can be a daunting task. You have to …

Social Media Customer Service: 15 Support Pros Share Their Best Advice for Getting Started

By <b>Spencer Lanoue</b><p>On <b>Sep 27th, 2016</b><p>How important is it to provide great customer support on social media?<p>According to a J.D. Power survey, 67% of …

What is a “Playbook”?

Last week we discussed the need for a “New Business Playbook.” But what exactly is a “playbook”? And why do we need a new one?<p>Think of a playbook …

A Beginner’s Guide to Social Media Customer Support

Social media is one of the most effective channels for customer support in today’s digital world. Whether they have questions, complaints, or …

Social Media

Providing great social media customer service

What is social customer service?<p>Social customer service is the practice of providing consumer support through social media channels such as Facebook …

How to Respond to Negative Feedback on Twitter

Did you know that people are two times more likely to share a negative interaction than a positive one?In the age of smartphones and social media, …