Retail & consumer trends

By David Smith GFF | Sources for future based tweets and retweets

Amazon awarded patent for flying warehouse

As the e-commerce giant gets closer to establishing a drone delivery system, it may one day keep its inventory airborne.<p>As Amazon inches closer to …

The Robotic Grocery Store of the Future Is Here

Most people don’t buy a jar of relish every week. But when they decide to buy one from Ocado—the world’s largest online-only grocery retailer—they …

Robots

The future of shopping is magic: AR beauty, VR malls & no checkouts

In a 1963 episode of <i>The Jetsons,</i> Jane Jetson has been invited to the theatre. To choose her outfit for the evening, Jane enlists the help of her …

​​Igniting Gr​owth in Consumer Technology – CES 2016

OVERVIEW<p>Did You Know<p>CES 2016<p>In The News<p>Connections<p><b>Connect with us at #CES2016!</b><p>Follow our live tweeting from the show floor directly from Las Vegas at …

2016 Wealth Management Trends

<b>Standardization and personalization of advice.</b> In the past, the same client might have been given dissimilar advice by two financial advisors at the …

How predictive analytics changes the customer conversation

In his presentation at the CIO Perspectives event in November 2015, Link Alander, Vice Chancellor and CIO for the Lone Star College System, provided …

Mattel Unveils ThingMaker, A $300 3D Printer That Lets Kids Make Their Own Toys

At New York’s Toy Fair trade show over the weekend, Mattel unveiled its new, $300 3D Printer, the “ThingMaker,” which will allow children to print their own toys at home. The device works in conjunction with a 3D printing app developed in collaboration with Autodesk that offers a simple interface …

Kids

One-third of retail jobs to vanish by 2025

Britain’s retailers predict that almost 1m jobs in the sector — a third of today’s total — will disappear by 2025 as technology and the rising …

How mobile will reshape the future of shopping

Mobile devices play an increasingly important role in the retail shopping experience.<p>We already use our smartphones and tablets at practically every step along the way in the shopping process, from researching product details and comparing prices across retailers to checking the in-store …

Trends

Urban world: The global consumers to watch

Dramatic demographic shifts are transforming the world’s consumer landscape. Our new research finds just three groups of consumers are set to …

IKEA ponders the future of retail with virtual reality pilot app

IKEA is coming to VR, but it’s sadly leaving the Swedish meatballs behind in regular reality.<p>The cheapo furniture company unexpectedly announced this morning that they were releasing a pilot experience for the HTC Vive on the SteamVR store.<p><i>Gameplay</i> in the app is limited to wandering a kitchen and …

Virtual Reality

38% of payments in Europe will be digital by 2020

More than a third (38%) of all payments made across Europe will be digital by 2020, MasterCard predicts. The payment network’s MasterCard Digital …

Banking

Hearing Consumers Through the Social Media Din

Working to reshape business models, modernize products and enhance customer experiences to drive growth.<p>Reinventing and managing your most essential …

Your Business

Report: Digital transactions to reach $8T by 2020

April 13, 2016<p>New data from Juniper Research has found that the digital commerce market is set to increase from $4.9 trillion in 2015 to just over $8 …

Contactless mobile phone payments to ‘outstrip cash by 2025’

A UK supermarket predicts contactless payments via mobile phones will outstrip cash within a decade.<p>The Co-operative said customers currently used …

SAP Hybris

SAP Hybris Helps Drive Customer Engagement<p>SAP Hybris Solutions Help Global Companies Drive Customer Engagement in the Digital Economy<p><b>Hannover — March</b> …

Amazon On Personal, Connected Commerce

Share Email<p>“Omnichannel is dead,” says Amazon VP of Payments Patrick Gauthier.<p>Instead, the future of commerce, he believes, is all about connected …

eCommerce

Samsung Offers Glimpse Of The Future Retail Environment: It's Experience, Not Store

The face of retail may have changed forever thanks to Samsung’s launch of its first foray into a physical retail experience. The company makes it clear that it is not offering a retail store in Samsung 837, a massive space located in New York City’s Meatpacking District.<p>Source: Samsung<p>Shopping was …

Customer Experience

High-performers operationalise technology to enable growth - Demandware

High-performers’ agreement on the importance of seamless service and product excellence and the growth initiatives to get there also translates into …

Business Strategy: Are You Inside-Out or Outside-In?

An ideological gulf has opened in today’s business world, between companies that look outward for long-term value and those relying on internal …

Executive summary

Deals take center stage as companies reinvent their corporate strategy in response to a permanently reshaped landscape.<p>Everything is changing for …

Bots, Messenger and the future of customer service

In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers.<p>And this system worked… until …

Customer Service

Tracking the Trends in Bringing Our Own Devices to Work

For the last five years or so, one of the major discussions in the corporate IT world has been around the related issues of the consumerization of IT and employees who bring their personal devices to work (the so-called BYO movement, for “bring your own”). I explored the BYO movement, looking at …

Rethinking the Value of Customers in a Digital Economy

Customers, customer-centric marketers declare, are king. Businesses consequently ignore customer behaviors at their own risk. But the power and …

MIT

Brain Imaging Triggers Marketing Breakthroughs

The holy grail of marketing—a universal predictor of customer behaviour—may be closer than ever, thanks to recent advances in the field of …

The Brain

Apple just revealed the future of its retail stores

In downtown San Francisco, situated across the street from the city's iconic Union Square Park, Apple's newest vision for retail is close to being realized. The new store, which opens this Saturday, includes 42-foot sliding glass doors that double as two-story windows, a 6K video screen on the …

Apple

Brits to make 14 contactless transactions a month by 2025

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How IoT is changing the fashion retail experience

It’s plain to see that emerging technology has changed the retail experience beyond recognition.<p>We can shop on the internet anywhere, and at any time, without a physical cash transaction and have it delivered to us in what can feel like the blink of an eye. In times where retail fashion can be …

Could Amazon’s global delivery vision break Alibaba?

Speculation is rife that Amazon is soon to establish itself as a global shipping and logistics expert, in a move coined internally as project ‘Dragon …