mit.edu - Murali D.R. Chari, Kimberlee Luce, and Inder Thukral. Murali D.R. Chari is an associate professor of management at the Lally School of Management at Rensselaer Polytechnic Institute in Troy, New York. Kimberlee Luce is senior vice president at Boston Analytics in Wellesley, Massachusetts. Inder Thukral is CEO of Boston Analytics.
mit.edu - Robert D. Austin and David M. Upton. Robert D. Austin is a professor of management of innovation and digital transformation at Copenhagen Business School in Denmark. David M. Upton is the American Standard Companies Chair in Operations Management at the University of Oxford’s Said Business School in Oxford, U.K.
The latest to get in on the action is Zendesk, the $1.8 billion cloud software maker focused on customer support. On Tuesday, Zendesk launched "Satisfaction Prediction," a new feature that helps companies
Not many would associate innovation with large, service-oriented nonprofits with decades of history. But in our study of many such organizations—including World Vision, Habitat for Humanity, The Salvation