Chief Customer Officer

By David Mitzenmacher

Ideas, strategies and tactics for improving customer loyalty, employee engagement, and sustainable growth.

What Your Company Can Learn From the Best
gallup.com - Gallup, Inc.
Top-performing companies start engaging employees from the minute they show up on the first day. Only 30% of American employees are engaged in their …
New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community,
salesforce.com
Ten Best Moments from Davos News Announcing Salesforce Tower Dublin Commerce The Future of Retail Debuts Feb 06, 2019 By Cordelia Solomon We are thrilled …
To Script or Not To Script
1to1media.com
Contact centers provide an essential service and are often the first point of contact for customers who need to ask a question or require help. What …
Visualizing the customer experience using customer experience journey maps | Designing Change
joycehostyn.com - Joyce Hostyn
Too often when we think of a customer, our view is filtered through the lens of our job, profession, department, or specialty. Think of how patients …
Join a thriving community of peers.
desk.com
Even Big Data Can’t Overcome Small Minds in Customer Experience
pivotpointsolutions.net - Andrew McFarland
Hear that? Those are the sounds of angels singing as the customer experience is saved by high tech’s latest buzzword – big data. Too bad that no …
Customer Experience Is Now The 5th Marketing 'P' ... And Other Top CMO Insights
Forbes - Robert Reiss
As consumer individual preference is increasingly driving business, the CMO is increasingly at the center. The exponential growth of unstructured data from sensors, devices and social media is arming with
New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community,
desk.com
New Holiday Shopping Stats Small Business The Unicorn’s Dazzling Digital Marketing Ideas Arianna One, Smartphone Zero Nov 21, 2018 By Billy Martin Talented …