David Mitzenmacher

12 Flips | 1 Magazine | 3 Following | 9 Followers | @davemitz | Passionate about customer loyalty, employee engagement, and sustainable growth. http://www.davemitz.com

What Your Company Can Learn From the Best

Just 30% of U.S. employees are engaged in their jobs, but top companies boast double that engagement. Here's what they're doing right.<p>Top-performing …

New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps

Trail of the Month<p>WEBCASTS<p>Exclusive Leadership Webcast Series<p>BLOG SERIES<p>Real Trailblazer Stories to Inspire You<p>May 01, 2018 By Anne Delsanto<p>We are …

To Script or Not To Script

Contact centers provide an essential service and are often the first point of contact for customers who need to ask a question or require help. What …

404 - PAGE NOT FOUND

404 means the file is not found. If you have already uploaded the file then the name may be misspelled or it is in a different folder.<p>Other Possible …

Linux

Refocusing legacy staff

I often encounter managers who rightly cite the importance of selection in building a staff of exceptional customer service providers. But many of …

Visualizing the customer experience using customer experience journey maps | Designing Change

Too often when we think of a customer, our view is filtered through the lens of our job, profession, department, or specialty. Think of how patients …

Salesforce SMB Help Desk Package unifies inquiries across channels into one view, instantly giving agents personalized info. See customer service CRM plans.

Customer Service

Even Big Data Can’t Overcome Small Minds in Customer Experience

Hear that? Those are the sounds of angels singing as the customer experience is saved by high tech’s latest buzzword – big data. Too bad that no …

Customer Experience Is Now The 5th Marketing 'P' ... And Other Top CMO Insights

As consumer individual preference is increasingly driving business, the CMO is increasingly at the center. The exponential growth of unstructured data from sensors, devices and social media is arming CMOs with the information to change business and transform the customer experience. In fact, …

New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps

Trail of the Month<p>WEBCASTS<p>Exclusive Leadership Webcast Series<p>BLOG SERIES<p>Real Trailblazer Stories to Inspire You<p>May 21, 2018 By Kevin Boyer<p>This month, …

Customer Service