Richard Darling

14 Flips | 2 Magazines | @darlingr | Keep up with Richard Darling on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Richard Darling”

The Dell Deal Explained: What a Successful Turnaround Looks Like

You’re CEO of a once great company, now beleaguered on all sides by competitors and a rapidly changing industry. How do you get back on top?<p>That’s the question Michael Dell has been asking himself since 2007, when he retook the top job at the computer company he founded in 1984. And last year, he …

Customer Service in the Age of the Internet of Things

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. However according to ABI Research, by 2020 more than 20 billion additional devices will be wirelessly connected to physical …

Research: What CEOs Really Want from Coaching

<i>Two-thirds of CEOs don’t receive any outside advice on their leadership skills, and yet almost all would be receptive to suggestions from a coach. These stats are from a Stanford University/The Miles Group survey released this month, which asked 200 CEOs, board directors, and other senior</i> …

Sellers Charge More Than They’d Pay to Buy What They’re Selling

In an experiment, people who were asked how much they would demand to sell a coffee mug set a price that was <b>2.2 times greater</b>, on average, than the price other participants said they would pay to buy such a mug, according to a team led by Promothesh Chatterjee of the University of Kansas. Because …

Great Leaders Who Make the Mix Work

Photography: Courtesy of Studio Echelman<p>Artwork: Janet Echelman, Target Swooping Down…Bullseye!, 2001, hand-knotted nylon lace net, 140′ x 140′ x 90′, Madrid, Spain<p>Business leaders send a powerful message when they demonstrate a commitment to diversity and inclusion that goes beyond rhetoric. But …

Here’s What Really Happens When You Extend a Deadline

In June, the Obama administration pushed back the deadline for employers with fifty or more workers to provide health insurance for their employees by a full year — until Jan 1, 2015. Admittedly, the implementation of anything as complex as the Affordable Care Act is going to take time, and those …

Furlong seeks to have sexual assault lawsuit dismissed

A second sexual-assault lawsuit against former Vancouver Olympics CEO John Furlong could be headed for a sudden end after his lawyers applied to have it dismissed.<p>The man behind a third lawsuit, which also claims sexual-abuse by Mr. Furlong at a remote B.C. school decades ago, is facing allegations …