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Fast Companyflipped into Fast CompanyAgentic AI is the future of customer service. Here's how you need to prepare for it
The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected …
USDA wants to modernize farmer services, even as staffing cuts could hurt the effort
The Trump administration is continuing efforts to cut red tape around farmer programs, the Agriculture Department detailed in a new policy agenda …
Miami Heraldflipped into LivingAmerican Airlines Announces Change to Controversial Policy
American Airlines announced a recent change to its policy regarding drink service on long domestic flights. In 2020, during the height of the COVID-19 …
