Listening

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Listening Is Critical in Today’s Multicultural Workplace

[For more, visit the Communication Insight Center.]<p>Do you ever get introduced to someone at a lunch meeting or a networking event, and before the conversation is over you forget the person’s name? If the answer is yes, you’re not alone. The average person remembers between 25% and 50% of what he or …

Here's What To Do When You Don't Know How to Comfort Someone

<i>(This article appeared previously on HuffingtonPost50.com.)</i><p>There are times in life when we are called upon to offer comfort, but words fail us. Not …

Baby Boomers

How ‘Active Listening’ Makes Both Participants in a Conversation Feel Better

Use Body Language and Verbal Cues to Encourage the Person Talking and Prevent Listener Burnout<p>When Traci Ruble and her husband, Clemens Gantert, climbed into bed one night recently, he began telling her about his day at his software startup. He explained that changes in a state law would affect his …

Ruble

5 Tips for Becoming a Better Listener

I’m a big fan of Elizabeth Bernstein’s work in the <i>Wall Street Journal</i>, and she wrote an interesting piece, “How Well Are You Listening? We’re …

Do You Listen to Convince or Learn?

<i>"When you talk you are only repeating what you already know. But when you listen you might learn something new." -- attributed to author J.P. McEvoy</i><p>"Are you a convincer or a listener?" asks Melissa Orlov, author of <i>The ADHD Effect on Marriage</i>. I mention this because I like the term she uses: …

Marriage

Active Listening to Improve... Everything

How often do you listen to the woes of a friend of family member, and do only that: just listen? While many of us want to try to offer a solution and help solve problems for others, active listening may just be the biggest gift you can offer to someone else.<p>Enter the Crisis Text Line, a free text …

United States

How to convince anyone you're a good listener

You're staring off into space, thinking about what's left in your fridge that could possibly be pieced together for dinner.<p>Just as you're finalizing a plan to make chicken cutlets, you're jolted back into reality.<p>"Are you even listening?"<p>Oh, right. You're supposed to be listening to your friend …

University of Michigan

Alain de Botton on What Makes a Good Communicator and the Difficult Art of Listening in Intimate Relationships

“What makes people good communicators is, in essence, an ability not to be fazed by the more problematic or offbeat aspects of their own characters.”<p><i>“Words are events, they do things, change things. They transform both speaker and hearer; they feed energy back and forth and amplify it,”</i> Ursula K. …

4 Things Great Listeners Do

<b>Dear Annie:</b> I know you’ve written a lot about soft skills, including how important it is to listen well at work — but what can you do if you are …

7 Smart Reasons You Should Talk Less and Listen More

Saying less and hearing more has huge benefits that most people miss.<p>How much talking do you do on an average day, and how much listening? I mean real listening, where you focus on what the other person is saying and take it in, instead of planning the brilliant thing you'll say the moment the …

Self-improvement

How to Improve Your Listening Skills: Listen Like Lincoln

In honor of Presidents’ Day we are going to look at President Abraham Lincoln. President Lincoln had superior listening skills. To be a successful …

Body Language

12 Great Communication Secrets You've Never Heard

Use these 12 valuable communication skills to become a more effective communicator and better leader.<p>Being a great leader and doing great work are important, but to be truly successful you need to know how to be a great communicator.<p>What makes one person better at it than another is often a matter …

Leadership

How Caregivers Can Listen With Intention

By "listening with intention," I mean listening at a much deeper level than we normally do: listening for the meaning behind the words that are being …

Ready to Learn? The Key Is Listening With Intention

Listening and observing can be passive activities—in one ear and out the other, as our mothers used to say. Or they can be rich, active, intense …

The Ethics Conversation We’re Not Having About Data

In data science, a pattern of scandals has emerged. Volkswagen’s gaming of emissions data is the latest example.<p>In July, the CEO of Whole Foods Markets issued a <i>mea culpa</i> after the supermarket was found to have manipulated product data, over-stating the weight of pre-packaged produce and meats. Over …

Ethics

How to Make Sure You’re Heard in a Difficult Conversation

A difficult conversation has to be a two-way street. You’re unlikely to come to a resolution if you don’t hear the other person out. But equally important when addressing a conflict is getting your message across. So after you’ve thoroughly listened to your counterpart, increase the likelihood that …

Harvard

7 Ways to Create a Listening Culture

If you could wave a magic wand and suddenly make every employee in your organization proficient in one behavior what would that be? Critical …

Leadership

Listening Is an Art, and Mastering it Will Make You a Great Leader

Wise businesspeople and leaders listen carefully. They listen to their peers, they listen to their staffs and they listen to their friends and family.<p>Carefully listening is especially important during business meetings. Many managers and leaders act as though they’re listening to their teams when …

Leadership

A Short History of Empathy

The term’s only been around for about a century—but over the course of its existence, its meaning has continually changed.<p>In a column for <i>The New York Times</i> this past January, Nicholas Kristof lamented what he called the country’s “empathy gap,” imploring his readers to grasp the complex …

Empathy