Michael Hill

21 Flips | 1 Magazine | 7 Followers | @complaintsr7fab | Keep up with Michael Hill on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Michael Hill”

Miller Heiman Group

By combining the products from Impact Learning Systems with the well-known solutions from Miller Heiman, Huthwaite, AchieveGlobal and Channel …

Occupy Wall Street (#OWS) and Customer Service

The publicity surrounding Occupy Wall Street makes me think we need our own movement in customer service. I just don’t know where to gather …

The 15 Senses of a Great Customer Experience

Image courtesy of Os Rupias<p><b>Have you ever considered which of the senses are most important to both the employee experience and the customer</b> …

Don’t Sit on Customer Feedback

When you are driving a car, you get a steady stream of feedback from the road, from other drivers, from the dashboard gauges, and from the car itself. You know how to interpret the feedback and respond to it in real time, such as slowing down when the road feels bumpy. You may also begin observing …

How Far Will You Go to Wow a Customer with Customer Service?

A large part of customer service success is creating a seamless experience. Customer needs are anticipated; systems are in place; employees are …

Customer Service

How to Deal With Customer Complaints Online

Social media can amplify customer complaints, but your response can be an effective marketing tool. Here are two simple rules you can adopt to turn the negative into a positive.<p>Not responding to a customer's complaint on Twitter is like hanging up the phone on him--with millions watching.<p>No matter …

The 2013-2014 Social Media Landscape [Infographic]

After almost two-and-half years, it is with great pleasure that I officially unveil the fourth edition of The Conversation Prism. Viewed and …

About Mark Shaw |

Over the years I have been an award winning salesman in both estate agency and medical sales, been a mortgage broker, had my own networking business, …

Using Insights to Operationalize Customer Feedback

This series highlights individuals from PeopleMetrics and how they contribute to customer experience strategy and customer feedback management.

Customer Service is More Important than You Think

Common wisdom would suggest that although customer service is important, it is not usually the deciding factor for consumers when it comes to …

Customer Service Tool: Empower Employees