Colin Sheringham

509 Flips | 6 Magazines | 73 Followers | @colinsheringham | Keep up with Colin Sheringham on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Colin Sheringham”

PORTER: What are your customers really looking for?

A memorable car-buying experience. The resort was an experience we will remember for a long time. We were not really looking for the great customer …

Dassault Systèmes Appoints Paul DiLaura Managing Director for North America

WALTHAM, Mass.--(BUSINESS WIRE)--Dassault Systèmes (Euronext Paris: #13065, DSY.PA) (Paris:DSY), the 3DEXPERIENCE Company, world leader in 3D design …

Manufacturing

The $20-billion opportunity

How your company can make the transition to managing an experience-driven economy

Economy

Westpac's #UnstoppableSquad to inspire millennials

<b>Media Agency:</b> MediaCom (NSW)<p>Westpac is aiming to tap into the millennial "experience economy" by showcasing the unguided, uncensored lives of young …

WordPress.com

Museums Lure A New Generation Of Patrons Through Their Stomachs

Ancient beer? Indigenous foods? A mouthful of smog? It sure beats a lousy diorama.<p>In 2004, archeologist Ryan Williams was on an expedition in the Andes when his group made an amazing discovery: a brewery built at an almost sacred stature on a mountaintop. Operated by the Wari people from around …

La Sagrada Familia: Inside God's data centre and the challenges of the CIO who runs it

Analysis: CBR speaks with Fernando Villa, CIO and asks: How do you run the IT for a global top ten tourist destination which attracts 3.5 million …

Top 10

Marketing Trends That Will Revolutionize Customer Experience in 2016

6 Marketing Trends That Will Revolutionize Customer Experience in 2016<p>Monday, December 21st, 2015 | <b>16</b> min read<p>Remember the scene from Minority Report …

Marketing

Why customer experience is a global challenge

I want to start my inaugural exclusive column for MyCustomer by stating how very proud I am to call myself a customer experience professional! As we …

Customer Experience

This Faux-Inspirational Ad About The "Struggles" Of A Sydney Uni Law Student Is Way Too Real

<i>For more stories like this, Like Junkee on Facebook.</i><p>–<p>Back in September, Western Sydney University released a rare and fabled gem: a piece of …

Law School

Extraordinary Experiences for Good

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The year ahead for digital agencies

The future of digital agencies? Spot the trapdoor right there. How easy would it be to slip back into the old debate of traditional versus …

Too many selfies, not enough 'experience seekers' at top tourism spot

There is a widening gap between what people are looking for in their visitor experience and what is being offered on the Great Ocean Road, it …

Australia

5 Airstream Rentals That Trump Traditional Hotel Rooms

The first Airstream was built in 1929, and almost 90 years later, the iconic aluminum trailer still has quite a following: Matthew McConaughey and Lenny Kravitz are proud owners, and many restaurants, shops, and hotels have invested in Airstreams as new forms of food trucks, showrooms, or guest …

RVs

Service Design and Tourism

Follow<p>Service Design and Tourism<p>Tourism becomes more and more transparent through social media and tourism review websites. Nowadays, it’s the …

Customer experience for brands Research via Forrester

Key insights from the Forrester report by Kerry Bodine and Moira Dorsey. Forrester defines customer experience as how customers perceive their interactions<p>with your company. Executives don’t get to decide how customer-centric their<p>companies are — customers do.<p>Whether business-to-consumer (B2C) or …

Customer Experience

The Gastronomy of the Eye

Personal work from India with reflections on Baudelaire

Gastronomy

The Flâneur and the Street Photographer. - Mary E. Martin

What secrets will Paris reveal?<p><b>I’ve always loved taking photos</b> <b>and viewing the photography of others</b>. Given that virtually every cell phone is a …

Street Photography

The Unrepentant Flâneur’s Guide to Street Photography Part 1

Dancing Goddess of the Air<p><b>Street Photography and Flâneurism</b><p>Are you a street photographer? Are you someone who wants to get into street photography? …

Serendipitor

<i>Serendipitor… The free phone app that combines Google Maps with psychogeography to take you on an urban adventure.</i><p>A while back I blogged about …

Maps

Psychogeography - the art of the derive

Psychogeography – the art of the derive<p><i>Psychogeography – discover the art of the derive, with psychogeography exercises to help you get started</i><p>Ever …

Psychogeography

Interesting hobbies - could you be a flaneur without knowing it?

Interesting hobbies – could you be a flaneur without knowing it?<p><i>Ever heard of psychogeography, or adding layers of meaning to the environment? Take</i> …

Literature

Modern Flaneurs

My friend Joost recently introduced me to the term “flâneur”:<p>The term flâneur comes from the French masculine noun flâneur—which has the basic …

The Flâneur, Psychogeography and Drift Photography

Not to find one’s way in a city may well be uninteresting and banal. It requires ignorance — nothing more. But to lose oneself in a city — as one …

Psychogeography

Winning Customer Loyalty with Empathy

<i>Image courtesy of InMoment</i><i>Today I'm pleased to share a guest post by Brooke Cade of InMoment.</i><br>With social media taking over, it is no surprise to see …

Customer Experience

DIY Experience Map

“Baking an Experience Map” Experience Maps are a well known and useful UX tool, but the truth is that when it’s time to get one’s hands dirty aren’t …

UX Design

Designing For All Five Senses

Do your designs touch every sense possible?<p>This essay was first published on Design for Europe.<p>Our perceptions of the world are built on multiple senses. They interact to help us make sense of our surroundings, so a car will seem to be traveling faster if it makes a lot of noise. And whether we …