Christine Cunningham

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'How' trumps 'what' in patient experience success

<i>Guest post by Jason Wolf, president of The Beryl Institute</i><p>Since my last <i>Hospital Impact</i> blog post where I stressed the need for our continued …

Map of US Hospitals and their Patient Experience Ratings

Hospitals are focusing on improving the patient experience. The Centers for Medicare & Medicaid Services (CMS) will be using <b>patient feedback about</b> …

28 Statistics on Hospitals' Patient Experience Strategies

May 20, 2013 | Print | Email<p>Most healthcare organizations use committees to oversee and direct patient experience initiatives, but there is also a …

Are docs pushed to backseat in patient experience improvements?

Hospital and health system executives and committees--not physicians--are leading patient experience improvements as the organizations step up …

Person-Centered HealthCare: Improving Patient Experience By Improving Care

Improving patient satisfaction may be at the top of your to-do list in 2013, especially as it relates directly to “Meaningful Use” and maximizing …

Patient Experience: Time for Hospitals to Look Under the Bed.

I’ve visited countless patients after heart surgery in our hospital, but one visit many years ago is burned into my memory. The operation had been a …