Leadership articles

By clairewalsh | Deloitte human Capital Trends 2014

The Payoff of People Skills

In surveys, employers routinely say they value teamwork, collaboration, and communication as essential but hard-to-find traits in young job …

Education

Are Bosses Necessary?

A radical experiment at Zappos may herald the emergence of a new, more democratic kind of organization.<p>Deeply strange reports have been emerging from the Las Vegas headquarters of Zappos, until recently the world’s happiest shoe store. This spring, by order of the CEO, Tony Hsieh, the company …

Be a Leader Who Can Admit Mistakes

This might sound obvious, but if you want to build a more engaged workforce you need to, well, engage. That means, whether you are a CEO or a frontline manager, you need to be working hard to connect, face-to-face, with your people. That can mean anything from walking around and making pit stops in …

Understanding “New Power”

We all sense that power is shifting in the world. We see increasing political protest, a crisis in representation and governance, and upstart businesses upending traditional industries. But the nature of this shift tends to be either wildly romanticized or dangerously underestimated.<p>There are those …

What to Do First When Managing Former Peers

You just learned that you’ve been promoted and will now be managing a team of your former peers — exciting news! That is, until the moment you realize that your good fortune means disappointment for your coworkers who didn’t get the job. When you’re promoted over people who have always been friends …

Developing leaders in a business

In his book <i>The Will to Lead</i>, Marvin Bower, McKinsey’s managing partner from 1950 to 1967, urges senior managers to abandon command-and-control …

Governance

How to Manage People Who Are Smarter than You

The best managers hire smart people to work for them. But what if your direct reports are smarter than you? How do you manage people who have more experience or more knowledge? How do you coach them if you don’t have the same level of expertise?<p><b>What the Experts Say</b> <br>Getting promoted to a job that …

The executive’s guide to better listening

Strong listening skills can make a critical difference in the performance of senior executives, but few are able to cultivate them. Here’s how.<p><b>A</b> …

Leadership

How centered leaders achieve extraordinary results

Executives can thrive at work and in life by adopting a leadership model that revolves around finding their strengths and connecting with others.<p><b>For</b> …

Leadership

How to conduct yourself as a leader

<i>This column is part of Globe Careers’ Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at</i> @Globe_Careers<i>. Find all Leadership Lab stories at</i> tgam.ca/leadershiplab.<p>As an extrovert, Karl has to learn to put on his “game face” …

Horseback Riding

Should Leaders Focus on Results, or on People?

A lot of ink has been spilled on people’s opinions of what makes for a great leader. As a scientist, I like to turn to the data. In 2009, James Zenger published a fascinating survey of 60,000 employees to identify how different characteristics of a leader combine to affect employee perceptions of …

Self Awareness: Key to Sustainable Leadership

In 2007, Arianna Huffington's career was on a rapid upward trajectory. After building the Huffington Post as the leading online global newspaper, <i>Time</i> chose her as one of the world's 100 Most Influential People.<p>Then she had a wake-up call. One day she found herself lying on the floor of her home …

Why More and More Companies Are Ditching Performance Ratings

A few years ago, I noticed around half a dozen courageous companies beginning experiments to remove ratings from their performance management systems. Companies such as Juniper and Adobe stopped giving people a one-to-five rating or evaluating employees on a “performance curve,” also known as the …

The Powerful Effect of Noticing Good Things at Work

Over the course of a typical workday, negative and positive things inevitably happen to you. If you’re like most people, you tend to focus mainly, or even exclusively, on negative experiences. They’re what you ruminate over, what you talk to your friend about as you’re driving home, what you …

10 things successful leaders remember when things go wrong

We tend to think of good leadership in conjunction with smooth sailing. If you're smart and resourceful, and you build and nurture a good team and generate good ideas, what can go wrong? A lot.<p>Whether it's a failure of planning, a bad judgment call, or an accident of fate, trouble eventually comes …

What Does it Take to be an Emotionally Intelligent Leader? - The Ritz-Carlton Leadership Center

<i>The following is a guest post by Steve Gutzler. Steve is a published author on leadership and Emotional Intelligence. He has also delivered over</i> …

Leadership

More than four in 10 employees quit because of ‘bad boss'

People don't quit companies, they quit people! I am surprised it is only 4 out of 10 considering the impact a boss can have on an employee. I've …

The Workplace

How to Look for Emotional Intelligence on Your Team

Of all the ways to test for emotional intelligence, the marshmallow test might be my favorite. You put a child in a room, set one marshmallow in front of her and explain that, if she’s able to wait 10 minutes before eating it, she’ll get an extra marshmallow to enjoy. Then you leave her alone.<p>If …

A 6-Part Structure for Giving Clear and Actionable Feedback

Robert was the head of an East Coast insurance company. His greatest asset was his large, extroverted personality. He was the classic glad-handing, backslapping, high-energy salesman. His problem was a familiar one, too: a great salesman – even one with charisma — doesn’t necessarily make a great …

Success

Why People Cry at Work

The stress of the workplace can bring out plenty of feelings in all of us. As an executive coach, I see joy, sadness, frustration, and disappointment on a daily basis. But while we may experience an array of emotions at work, there’s a general consensus that we shouldn’t see anyone reduced to …

The Leadership Behavior That’s Most Important to Employees

For the last 20 years, I’ve studied the costs of incivility, as well as the benefits of civility. Across the board, I’ve found that civility pays. It enhances your influence and performance — and is positively associated with being perceived as a leader.<p>Being respectful doesn’t just benefit you, …

7 communication skills all successful leaders have mastered

Communication in a business starts at the top and works its way down through every employee.<p>Skip Weisman, a leadership and workplace communication …

Leadership