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Αντίστροφη μέτρηση: Παραδίδεται ο υπερ-κόμβος του Ρίου με 8 διαφορετικές κατευθύνσεις!

Ο κόμβος του Ρίου θα εξυπηρετεί 8 διαφορετικές κατευθύνσεις. Συνολικά, ο κόμβος περιλαμβάνει τρεις άνω διαβάσεις, έξι κάτω διαβάσεις, δύο γεφυρώσεις …

The Most Effective Ways to Make It Right When You Screw Up

After promising your boss you would complete an important assignment on time, you realize you’re behind and it’s going to be late. You unintentionally leave a colleague out of the loop on a joint project, causing him or her to feel frustrated and a bit betrayed. On the subway, you aren’t paying …

What Inspiring Leaders Do

What do top executives want from their leaders? IBM recently asked this question of 1,700 CEOs in 64 countries. The three leadership traits that most mattered were the ability to focus intensely on customer needs, the ability to collaborate with colleagues — and the ability to inspire.<p>Our own …

Is It OK to Yell at Your Employees?

Steve Jobs. Jeff Bezos. Martha Stewart. Bill Gates. Larry Ellison. Jack Welch. Successful. Visionary. Competitive. Demanding. And each with a well-deserved reputation for raising their voices. They yelled. Yelling was an integral part of their leadership and management styles.<p>Is that bad? Is that a …

Taking Over from an Incompetent Team Leader

Becoming the leader of an existing team can be challenging, but taking over from an incompetent leader is more difficult. Incompetent leaders are not only ineffective at achieving the team’s goals. They think and act in ways that detract from and undermine the team’s performance, working …

To Make Virtual Teams Succeed, Pick the Right Players

Setting up small, high-performing virtual teams has enormous potential for companies to increase sales, penetrate new markets, improve business processes and come up with the next generation of disruptive innovations. But putting together a great team is tricky.<p>Part of the problem is that …

Get Out of Your Comfort Zone: A Guide for the Terrified

No one likes to move beyond his or her comfort zone, but that’s really where the magic happens. It’s where we can grow, learn, and develop in a way that expands our horizons beyond what we thought was possible.<p>Also, it’s terrifying.<p>For me, operating beyond my comfort zone was participating in …

In Sales, Can You Manage What You’re Measuring?

It goes without saying that there is a significant amount of pressure on every sales force to deliver its number. Sales management plays a crucial role in reaching that objective, but can sales performance really be managed? I mean, tactically managed? Our research suggests that it can… sort …

Diagnose Your Customer Culture

What happens when you deliver poor customer experiences and get complaints? You might ignore your customers — or worse, blame them — and lose them for life. Or you might fix their problems and earn their loyalty. What you and your employees will do depends on your customer culture.<p>In truly …

Be Kind to Your Employees, but Don’t Always Be Nice

At 39, I was the CEO of a company with a few hundred employees. Depending on the day and the employee you asked, I’d rate anywhere from a zero to a seven on the unkindness scale (10 being a tyrant). I’d guess that I normally hovered around 4.5. I doubt anyone would have rated me a 10—that takes a …

Let Your Team Help You Manage Your Time

Good managers study time management techniques. They analyze their calendars and prioritize their to-do lists in an effort to eke out a few percentage points of extra personal productivity — which is all to the good. Great managers, by contrast, realize a fundamental fact: their time, not budget or …

What Great Corporate Wellness Programs Do

In a recent HBR post, “In Defense of Corporate Wellness Programs,” doctor and entrepreneur Rajiv Kumar took on the doubters about the value of workplace wellness programs. But as designers and researchers who have spent the better part of two years creating a system of healthy living for a huge …

How to Improve Your Decision-Making Skills

We are faced with the need to make decisions every day. Should we bring product A or B to market? Which marketing strategy should we use? Of the choices that we have available, who is the best person to hire or who would make the best partner? In each case, we try to rely on as many facts as we can …

The Behaviors that Define A-Players

Individual contributors sometimes ask themselves, “What will it take for others to recognize my potential?” They may simply want acknowledgement of the importance of the work they do. Or they may aspire to move into management. In some cases, they’ve been told that they’re doing fine and have been …

The Problem with Being Too Nice

Leaders are placed under a tremendous amount of pressure to be relatable, human and … nice. Many yield to this instinct, because it feels much easier to be liked. Few people want to be the bad guy. But leaders are also expected to make the tough decisions that serve the company or the team’s best …

Stop Trying to Control People or Make Them Happy

Whether you’ve heard of them or not, two gurus from the early 20th century still dominate management thinking and practice — to our detriment. It has been more than 100 years since Frederick Taylor, an American engineer working in the steel business, published his seminal work on the principles of …

Seven Things Great Employers Do (that Others Don’t)

For most people, paid work is unsettling and energy-sapping. Despite employee engagement racing up the priority list of CEOs (see, for example, The Conference Board’s CEO Challenge 2014), our research into workplaces all over the world reveals a sorry state of affairs: workers who are actively</i> …

Stand Out in Your Interview

You’ve just landed a job interview for a position you really want. Congratulations. Now, you know you only get one chance to impress, but how exactly do you do that? Given all of the conflicting advice out there and the changing rules of getting a job, it’s no wonder that job seekers are confused …

The Big Reason to Hire Superstar Employees Isn’t the Work They Do

Most companies will tell you they want to hire and retain “A players”, and why not? It’s hard to object to building a company around the best possible talent. But what is it about superstar talent that actually improves performance? A recent paper from the National Bureau of Economic Research …

How to Write a Cover Letter

No one likes job hunting. Scouring through online jobs boards, spiffing up your résumé, prepping for grueling interviews — none of it’s fun. But perhaps the most challenging part of the process is writing an effective cover letter. There’s so much conflicting advice out there, it’s hard to know …

As You Start Your Career, Focus on People Skills

All across the country, this year’s soon-to-be graduates are revving up to start their careers. You may be one of them. You’re already thinking about what you’ll do when get into your new position. You’re smart and energetic, and you’re eager to commit both of those attributes to moving ahead. But …

Yes, You Can Make Meetings More Productive

High human capital productivity — one key to great financial results — requires hiring the right people, teaming them effectively, and eliminating organizational barriers to high performance. It also requires paying close attention to how people in the organization interact. At many companies, …

When and How To Let a Conflict Go

There’s lots of advice about how to tackle difficult conversations but there are certain discussions you’re just better off not having at all. Some conflicts with co-workers, neighbors, or spouses should be left alone; knowing when to let it go is just as critical as knowing when to engage.<p>The …

Get Over Your Fear of Conflict

Most of us have some resistance to conflict. Instead of addressing issues directly, we try to be “nice” and end up spending an inordinate amount of time talking to ourselves or others — complaining, feeling frustrated, ruminating on something that already happened, or anticipating something that …

How to Negotiate with Someone More Powerful than You

<i>HBR STAFF</i><p>Going into a negotiation with someone who holds more power than you do can be a daunting prospect. Whether you are asking your boss for a new assignment or attempting to land a major business deal with a client, your approach to the negotiation can dramatically affect your chances of …

Choose the Right Words in an Argument

When addressing a conflict with a colleague, the words matter. Sometimes, regardless of how good your intentions are, what you say can further upset your coworker and just make the issue worse. Other times you might say the exact thing that helps the person go from boiling mad to cool as a cucumber.<p>…

How to Give Your Team Feedback

Business books, magazines, and blogs are chock full of advice about how to give feedback to individuals, but how do you do the same for your entire team? What type of constructive criticism is appropriate in a group setting? How much is too much? And how should your colleagues help?<p><b>What the Experts</b> …