Christian Tijsmans

45 Flips | 2 Magazines | 75 Followers | @christianti1i55 | Keep up with Christian Tijsmans on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Christian Tijsmans”

How to Make Sure Your KPIs Are Balanced

I have written a number of blogs about metrics and KPIs recently, each focussing on a different area of IT service management. Here are some links in …

Home - HDIConnect

Welcome to HDIConnect!<p>Looking for a valuable piece of content or discussion thread on the latest happenings in tech support? Well, you’ve come to the …

News for our time

Community Home page - ServiceNow Community

How ITSM Supports IT Agility

In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and often, agility is …

SunView Software Blog

The SunView Software Blog provides the latest thought leadership on ITSM, Machine Learning, Artificial Intelligence, Chatbots, Predictive Analytics …

what is an ITSM Major Incident? ITIL doesnt say.

Share this post with<p>This post is a little easter egg for you from the IT Skeptic. I hope it is useful!<p>One of the enigmatic parts of ITIL is Major …

Axios Systems to unveil new gamification, mobility and social functionality at the Service Desk & IT Support show

The assyst ITSM solution integrates social collaboration and gamification into ITSM processes and makes it available to IT people and business people …

Integrating an App Store with an ITSM Service Catalog: 1+1=3 | Software License Optimization

There’s an interesting and growing amount of synergies between IT Service Management (ITSM), Application Readiness and Software License Optimization …

ITSM Views from a Vendor, with Stephen Mann from ServiceNow

<b>What exactly is your job?</b><p>I’m a “Senior Manager, Product Marketing” for ServiceNow – not that the job title gives much away about what I do. I guess …

ITSM Doesn’t Have to Be Complicated

When organizations want to improve their IT service management they often create huge projects that take a long time to deliver much less than …

Business Process Management | Incident Management | BPMS

Understanding the Behavior Priority Drives<p>When it comes to service management, the 2 most critical processes to focus on are incident management and …

Business Process Improvement | Business Process Design

Ever tried to herd cats? It’s a lot like trying to do process design<p>It doesn’t make any difference what kind of cats you are trying to herd; they all …

ITSM: Why it is Time for Radical Change

Posted by<p>on<p><i>Paul Wilkinson explains why he believes in the ABC approach to ITSM</i><p>My desire to write this article is partly inspired by the SMCongress …

Escape the Service Management Twilight Zone

The Ins and Outs of People on an IT Service Desk

Simon Dorst, Michelle Major-Goldsmith - Kinetic IT<p>Simon Dorst and Michelle Major-Goldsmith of Kinetic IT address the past, present and the future of …

So you want to start Problem Management....

In an effort to continue your journey to improve the delivery of services your IT organization has decided that it needs to “do” problem management. …

How to Set Performance Targets of Teams to Meet Strategic Objectives • Join Us!

Leadership & management<p>Management by Objectives<p>Starting from the top of a company, the six stages of Management by Objectives (MBO) are (Drucker, …