Chase Clemons

18 Flips | 1 Magazine | 12 Followers | @chaseclemons | Keep up with Chase Clemons on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Chase Clemons”

How to Recover After a Long Day of Support

When a customer is abrasive, we feel the aftermath lingering even after the problem is resolved. How does that influence our conversations with other …

Self-help

Everyone Should Be Feeling the Customer’s Pain

In many ways, Richard Branson could be the world’s most famous customer support rep.<p>His willingness to relate to customers—even by dressing up in a …

Product Management

Closing the Loop on CX Improvements

<i>Image courtesy of rovingisydney</i><p><b>Do you close the loop with your customers?</b><p>One of the most important best practices of any world-class VoC initiative …

5 Strategies to Triumph in Customer Support Over the Holiday Season

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Despite companies’ best efforts to provide stellar support to customers throughout the year, quality can suffer when the holidays roll around.<p>Thousands of new orders can put a strain on existing processes during the holiday season. As a …

The Startup Guide to Hiring a Remote Customer Support Rep

We recently hired someone to head up Customer Support for Baremetrics. It took 3 months, 808 applications and 18 interviews before we found a solid …

Employment

#65 – Great Support Meets Customer Retention

This week, we’re looking at the role support plays with customer retention. Each of us have SAAS products where a customer could leave at any time. …

Customer Retention

Join the Community

An Online Community for Support Pros<p><b>Having a rough day?</b><br>Tell us about it. We’ve all been there before and we’re here for you.<p><i>‘If you don’t talk about</i> …

I'm Carolyn Breit and this is how we roll at Sprout Social!

Carolyn Breit is a Customer Support Manager at Sprout Social, a social media management tool that helps businesses find new customers and grow their …

Social Media

4 Lessons Learned in ManageWP Support - ManageWP

Being a customer has never been better.<p>The market has abandoned the seller mentality and adopted the customer relation mantra, most of all because of …

Human Resources

The 23 Top Customer Support Pros You Need to Follow

Something BIG is happening.<p>We’re seeing new communities grow around the world of customer service and support: new people, speaking a new …

Customer Support is a Growth Hack

<i>This blog post is written by Alice Default. She is in charge of marketing at Front (a YC grad), with a sweet spot for content. She writes about</i> …

Product Management

Friction Kills the Customer Experience

Frictionless Business<p>Merriam-Webster’s defines the word <i>friction</i> three ways; the act of rubbing one thing against another; the force that causes a …

Customer Experience

The Future of Customer Loyalty Is Not 'Buy Nine, Get One Free'

While loyalty programs are not going to disappear, the future of customer loyalty can be seen in two trends that will reshape the way they function<p>It is Christmas time and everyone is collecting those customer loyalty points at your favorite store. How many little plastic cards are on your key …

Customer Support Is More Than High Scores

This story originally appeared on Help Scout<p>Even great data cannot guarantee good decision-making; without context, data is meaningless.<p>True for many metrics within a company, but also true for the behavior of its employees. Specifically, your support department starts to look a lot like a decrepit …

Customers