Charlotte Fereday

41 Flips | 1 Magazine | 1 Follower | @charlottefe1kk2 | Keep up with Charlotte Fereday on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Charlotte Fereday”

Service Design

<i>“Service design brings voice to people, creating the empathy to quickly and efficiently overturn old systems so people get what they need.”</i><p><b>SHELLY</b> …


<b>Creation Date</b> Tue, Jan 24th 2017<p><b>Expiration Date</b> Wed, Jan 24th 2018<p><b>Age</b> 2 years<p><b>Seller</b> Pheenix Marketplace<p><b>Auction ends in:</b><p>0<p>Days<p>00<p>Hours<p>00<p>Min<p>00<p>Sec

Why service design is the next big thing in cultural innovation

Here at the Edinburgh Festivals Innovation Lab, we explore how to best use new thinking and new tools to make the experience of the twelve major Edinburgh festivals even better – for audiences, performers and the festivals organisations themselves. As part of this ongoing work, this week saw the …

Role of social design in public services

UK public services are gradually going digital, users are being asked to collaborate in service development and data is being made public.<p>This is partly a natural evolution, partly provoked by the media, and partly driven by the government's open public services agenda: increase choice for …

Service Design Breakfast - How to fail in service design - Reima Rönnholm, Palmu

In Reima's experience, designing services is critically dependent on testing out the design ideas with real customers. Even the best of ideas of ten fail when exposed to customers. The single most critical outcome of the experimentation is the understanding of what is the real problem that needs to …

UX Design

Successful public service design must focus on human behaviour

Behaviour is at the heart of most policy issues and can even affect the length of lives. More than half of potential years of healthy life are lost are due to behavioural and lifestyle factors such as smoking, diet, and lack of exercise.<p>Over the past two years, the Behavioural Insights Team – …

Crash Course: Service Design Methods for Synthesis & Ideation

Service design methods for ideation and synthesis. Includes: personas, storyboarding, customer journey maps, and service blueprints. By Christina Tran


Design : much more than just an add-on for public services

Public officials in local and national governments across Europe are confronting a number of paradoxes – the need to innovate with fewer resources, provide more personalised services on a larger scale and deliver greater transparency in decision-making.<p>At the Design Council we demonstrate how, in …

Frontline council staff can help design a more creative approach to services

Devon county council's month-long programme to raise awareness of creativity among staff and promote innovation in service design is exactly what local government needs right now. And the Association for Public Service Excellence is happy to report that the council is among a growing band of …

Ux & Service design intro

Quick introduction to UX & service design, high-level process & some methodologies and inspiration.<p>This deck was created for the workshop on UCD for the built environment.

Civic Service Workshop: Service Design, Government and the Future of Civil Servants

<i>Civic Service is a program from Parsons' DESIS Lab co-founded by Eduardo Staszowski, Elliott Montgomery, and Core77's Dave Seliger. Civic Service</i> …

Service Design Network SF: Learning in the Digital Age

Fjord and the Service Design Network SF hosted their kick-off 2014 event on "Learning in the Digital Age." This deck, presented by Karin Little (Executive Service Design Director) and Thomas Schneider (Design Director) gives an overview for how education is changing in a digital world.

Digital Age

Sketchnotes+Service Design=BFFs :: Service Design Meetup [Tue Feb 11, 2014]

Deck from the Service Design Network Meetup at Adaptive Path in San Francisco. The talk introduces sketchnoting and creating a visual practice in the context of service design. Activities include warm-ups and rapid rounds, then pairing up to make visual notes of a service story told by your peer. …

How should you give your clients a say in the design of mental health services?

CQC guidance should inspire providers to change their ways, but it's easy to overlook the real needs of service users<p>The Care Quality Commission's recent statement, Putting people first, tells us how it will increase the involvement of service users in the design of its services. Mental health care …

Designerbox: the design-led subscription box service unveils its latest edition

There's nothing quite like the excitement of receiving a surprise gift in the post, and its even better if the gift in question turns out to be a beautifully made, limited edition design object. It was this experience that Bénédicte Colpin and Tomas Erel, founders of Iconic Product Collection …

Articles about mikal hallstrup design everyday things on - Dwell

Fresh from his appearance at Design Indaba in Cape Town, Mikal Hallstrup of Designit talks about the importance of design in...<p>A new exhibit at the Museum of Arts & Design celebrates an enduring medium.<p>“The design tools I gravitate towards are the ones that have a tactile dimension—a responsiveness …

Cape Town

Mobile in museums: design services, not websites

Back in June I co-wrote a piece in this very spot arguing for a greater focus on audiences in the development of mobile tools for the cultural sector. Even then, the unbridled optimism around mobile was fading. Certain organisations were having great success with very specialised, site-specific …

Buying into service design

a presentation Erik Roscam Abbing did for 'the web and beyond' on how service design should combine design and business thinking, insights and metrics, money and magic.

UX Design

Humberto Matas Rodriguez, "The Future of Service Design"

Trained as an actor and copywriter, Humberto became an entrepreneur at the age of 21 after a short career in advertising. Since then he has always tried to put together humanities, technology and design to create different ecosystems where innovation thrives.<p>His session on The Future of Service …


Digital Service Standard - Service Manual

1. Understand user needs<p>Understand user needs. Research to develop a deep knowledge of who the service users are and what that means for the design …

UX Design

Service Design Thinking

A slidedeck Marc Stickdorn and Jakob Schneider use for presentations on Service Design Thinking in 2013. It uses some examples from the field of tourism to explain the basic concepts, process, methods and tools of service design. Have a look at our websites to learn more on what we're doing or get …


When service design meets the connected company

My talk from the Adaptive Path Service Experience conference. Slides with sound here: and sound-only here:


DesignThinkers Service Design Method

DesignThinkers assists Public and Private organizations and companies in delivering the best possible service. We help them to be more innovative and competitive. To do so we created a 5 Steps Service Innovation Method. This Method is used as a guide while working on complex Service Design projects.


5 Service Design Principles for Freelance Projects<p>Service design has been in the spotlight for quite a short while, yet more and more companies embrace its benefits. As for freelancers, sometimes your clients might perceive greater value from a technically less …

UX Design

On Service Design Take 2

A collection of thoughts and ideas on the practice and value of Service Design by Adaptive Path. Presented Sept 18 in San Francisco, CA

San Francisco

Fjord Service Design Academy: A business case for transformative services

Nancy Birkhölzer and Melanie Wendland from Fjord’s Service Design Academy delivered a keynote at the Service Design Conference organized by the German chapter of the International Service Design Network. Theme of the conference was Creating value(s): Transforming business, society and individual …


Would you like service design with that? Presented by Suze Ingram at Web Directions South

Service design focuses on understanding what customers want, then designing services which meet their needs. Sound familiar? Web designers have focused on user-centred design for years to create websites and applications that are user friendly.<p>Service design is well established in Europe and North …

UX Design