Charles Valentine

11 Flips | 1 Magazine | 2 Likes | 3 Followers | @charlesvale6v0t | Co founder at Lumiary

Why the pharmaceutical industry is giving up the search for an Alzheimer’s cure

Thanks to modern healthcare and improved living standards, life expectancy is predicted to surpass 80 years in most parts of the world by 2050. That’s the positive.<p>The negative is that will push the number of people in the world over the age of 60 to more than 2 billion, which in turn will make …

Dementia

Create Tables in Amazon Athena from Nested JSON and Mappings Using JSONSerDe | Amazon Web Services

Most systems use Java Script Object Notation (JSON) to log event information. Although it’s efficient and flexible, deriving information from JSON is …

How to Get Rid of a Hangover

Table of Contents [ ]<p>1. What is Hangover?<p>2. What are the symptoms of Hangover?<p>3. 1. Water<p>4. 2. Lemon<p>5. 3. Honey<p>6. 4. Toast and Egg<p>7. 5. Tomato …

Zulily had a great response after a customer tried to return a coat

Us Weekly first reported that Kelly Blue Kinkel, who first posted her story on Facebook, tried to return a coat she ordered from the flash deal site since it wouldn't bode well with her dogs.<p>But when she got on the phone with customer service, she was in for a surprise.<p>"I spoke with a sweet young …

Customer Service

Southwest Airlines Customer Experience Leads To Customer Loyalty

My daughter, who attends college in another city, recently flew home for a holiday visit. She checked a piece of luggage before boarding her flight on Southwest Airlines. Unfortunately, when she arrived and went to collect her suitcase from the luggage carousel, she noticed that the handle was …

Customer Experience

These Customer Service Fails Will Horrify You

Customers everywhere have taken to the Internet to either roast or praise everyone from their Starbucks barista to a TSA agent. With sites like Yelp making it easy for people to share their two cents, a two-minute interaction can lead to either <i>The Ellen Degeneres Show</i> or unemployment.<p>While some …

Customers Don't Care About Customer Service (At Least, Not The Way You Think They Do)

Customers don’t care about customer service. At least, not exactly. What they care about is something a little different: They care about the feelings, the results, the impressions, the memories that come from being well served, poorly served, or that beige area in the middle.<p>This is a distinction …

How Starbucks' Loyalty Program Change Sent Customers Away

Starbucks’ impressive winning streak—25 straight quarters of comparable-store sales growth of 5% or greater in the U.S.—ended on Thursday as a change …

SDCC ’16: Marvel Launch Loyalty Reward Programme Called ‘Marvel Insider’

Marvel have just announced a loyalty programme for readers, which will reach across their online stores and social media presence. Once you join at …

Retaining Customers Can Be Simpler (And More Valuable) Than You Think

<b>Mayur Anadkat, VP Product Marketing, Five9 suggests marketers not to get burdened by the pressure of customer service and gives some tips to make</b> …

The US Customer Experience Index for 2016, Part 1: The Bar for CX Quality Inched Up

<i>This is the first post of a 3-post blog series. Stay tuned for parts two and three by Forrester’s Rick Parrish and Roxana Strohmenger in the coming weeks.</i><p>It’s time for one of Forrester’s big annual events: The publication of this year’s Customer Experience Index report for US brands.<p>The report is …