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Which is better for Customer Service, Pop-ups or Embedded Live-Chat screens?

<i>Live-chat is a no-brainer for improving customer service, but how is it best offered?</i>Live chat has withstood the test of time and is a preferred …

Customer Experience

Fostering the Right Customer Service Skills for Live Chat

<i>Quality use of live chat demands its own set of additional customer service skills.</i>Developing customer service skills is important for any customer …

Customer Service

The Human Element of Live Chat Reporting

<i>The power of live chat reporting is greatly diminished if it is not approached with the right mindset.</i> We’ve talked about <b>reports</b> on this blog before, …

LiveChat

Why Marketing Wants Customer Service Using Live Help (Hint: Customer Experience)

<i>You know your customer is upset when they take the time to carve their complaint into stone (or clay). Live help makes it much easier for customers</i> …

Customer Experience

4 Tips for Building Customer Loyalty through Live Chat

<i>Live chat impacts customer loyalty whether it’s good or bad – so train your team to provide the best chat experience.</i>It’s no secret that retaining …

Customer Experience

Click to Chat: Live Chat Goes Tag Team

<i>Click to chat allows site visitors to shift between engaging your staff via live chat and engaging your website content.</i>Including a <b>click to chat</b> …

Customer Service

Five Tips for Improving Live Chat

The benefits of providing live chat service to your customers are well known and documented. Companies that offer <b>live chat</b> benefit from lower …

Real-Time Website Customer Support

Out of the Box, Thinking Outside of the Box<p>Enterprises with complex customer engagement challenges come to Velaro. We help you configure the right …

Four Training Tips for Real Time Chat

<i>Real time chat is only as effective as the tool you use and the agents who’ve been trained to use it.</i><p><b>Live chat software for businesses</b> is a proven …

Real-Time Website Customer Support

Out of the Box, Thinking Outside of the Box<p>Enterprises with complex customer engagement challenges come to Velaro. We help you configure the right …

Good Customer Service Doesn’t Stop at Online Chat Software

Online chat software is an important component to any customer service organization that takes pride in its response time and efficiency.<p><i>Online chat</i> …

Customer Experience

Real-Time Website Customer Support

Out of the Box, Thinking Outside of the Box<p>Enterprises with complex customer engagement challenges come to Velaro. We help you configure the right …