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Don’t Be Tyrannized by Old Metrics

Don’t Be Tyrannized by Old Metrics

Harvard Business Review - Robert C. Wolcott

Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” This attractive, apocryphal quote breaks down upon inspection. While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. …

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