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The “Sandwich Approach” Undermines Your Feedback

Have you ever used the “sandwich approach” to give negative feedback to your direct reports? You sandwich the negative feedback between two pieces of positive feedback. It’s a common method, but the sandwich approach may be undermining both your feedback and your relationships with your direct …

The 21st Century Economy Will Be Urban, High Tech, and Green

In my experience, even very sharp business leaders tend to misunderstand three facts when thinking about climate change.<p>The first is how much action we need to take. We’re used to hearing that we’ll need to reduce our carbon emissions by some percentage. The blunt reality is that to avoid …

Stop Telling Your Employees What to Do

I will never forget the experiences of getting my first suit. I was 12 years old and my father took me to a department store on 18th street in New York City. I was very excited; this was the transition to feeling grown up. A real milestone. I would have a suit like all the grown men I knew.<p>At the …

Six Components of a Great Corporate Culture

The benefits of a strong corporate culture are both intuitive and supported by social science. According to James L. Heskett, culture “can account for 20-30% of the differential in corporate performance when compared with ‘culturally unremarkable’ competitors.” And HBR writers have offered advice …

A Better Way to Think About Your Business Model

The business model canvas — as opposed to the traditional, intricate business plan — helps organizations conduct structured, tangible, and strategic conversations around new businesses or existing ones. Leading global companies like GE, P&G, and Nestlé use the canvas to manage strategy or create …