catherine cook

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7 things you can do this weekend to make this year better than the last

But if you're waiting for the perfect moment to make progress on these goals, you'll be waiting forever. Business Insider's best advice is to just start — now.<p>Below, we've listed seven little steps you can take this weekend — not next! — to make 2017 awesome.<p>1. Give yourself a performance …

Time Management

Ten Customer Service And Customer Experience Trends For 2017

Each year, new data comes out that indicates customer service and the customer experience (CX) are more important than ever. According to Forrester, 72% of businesses say that improving the customer experience is their top priority. A study from NewVoiceMedia indicates that companies lose more than …

Customer Experience

The Recipes You Need to Know How to Cook

Warby Parker is getting better results by reducing managers’ control over workers

The problem Warby Parker faced was not unusual nor particularly complicated: How could the trendy eyewear company make better use of its computer programmers’ time?<p>To solve that mundane quandary, the company could have hired an outside consultant, or reorganized its engineering department.<p>Instead, …

Warby Parker

Hillary Clinton’s charisma deficit is a common problem for female leaders

Hillary Clinton may be, in the words of Barack Obama, the “most qualified candidate” to ever to seek the presidency, but it’s now commonplace to suggest her leadership leaves something wanting. The Guardian notes that she “lacks authenticity and the kind of charisma required to unite a nation.” The …

Technology is taking jobs away from men—and reviving a pre-industrial version of masculinity

Many men lost their jobs when technology made them obsolete. The new jobs available were soul-crushing, undignified, and required an arduous commute—and that’s assuming companies would hire them. Most employers wouldn’t, because the men were considered too old and unskilled for the new work. And …

Employment

How algorithms rule our working lives | Cathy O’Neil

Employers are turning to mathematically modelled ways of sifting through job applications. Even when wrong, their verdicts seem beyond dispute – and they tend to punish the poor<p>A few years ago, a young man named Kyle Behm took a leave from his studies at Vanderbilt University in Nashville, …

Employment

Unlimited Vacation and Other Forms of Guilt-Based Management

Stop me if you’ve heard this one before…<p>We’re a modern company and we’re blowing everything up. We don’t care how many hours your butt is in a seat, …

Why we're in trouble if only women sign up for Amazon's 30-hour work week

When I was Editor-in-Chief of <i>Redbook</i>, a magazine for young moms, I figured that the best ideas would come from editors in the trenches—those living …

Linking Talent Strategy with Business Strategy

<i>Written by Brian Heger</i><p>If you ask an organizational leader to articulate his/her company’s talent strategy, the answers probably will sound more like …

Management

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Hacking The Career: What Organizations Should Do

One of the most disruptive changes we’ve seen in business over the last decade is the end of the traditional “career.”<p>People used to join companies for life: We would look for a great company when we got out of school, join the new-hire development program, pay our dues working up the ranks, and …

The 10 highest sales-generating malls in the U.S.

By<p>It’s become a bit of a cliché to say that the U.S. mall is dead.<p>To be sure, many retailers complain about declining shopper traffic, and stores …

What Makes A Great Innovative CEO?

Anyone can change his or her behavior to improve creative impact in a company. According to the authors of the Innovators DNA, the five skills of disruptive innovators are questioning, observing, networking, experimenting and associational thinking (drawing connections among unrelated fields). …

Innovation

How two millennials built a $100 million startup in 4 years and landed an interview with the president

Michelle Obama's glam squad had already powdered his nose. He sipped water and thumbed an issue of The New Yorker, trying to stave off nerves.<p>Horowitz, 27, was about to conduct his third-ever video interview for a website he cofounded four years earlier, Mic. The president had only granted two …

Advertising

H&M is launching a radically different store — here's what it might be like

The Swedish fast-fashion retailer is known for its affordable abundance of styles.<p>Karl-Johan Persson, CEO of H&M, told Bloomberg that it will be nothing like the company's sister brands, which include Cheap Monday, COS, & Other Stories, among others.<p>There are many different directions the fashion …

Julia Gillard on leadership and women in public life

Former Australian Prime Minister Julia Gillard received a warm welcome when she returned to her homeland of Wales earlier this week.<p>Visiting the National Assembly for Wales to deliver a lecture for the Women in Public Life scheme, Gillard spoke about her time as the first female Prime Minister of …

Everything to Know About Greece’s Debt Vote

<b>Q. Why and when are the Greeks voting on this referendum?</b><p>A. The Greek government called the referendum because it failed to get acceptable terms for …

Europe

7 Things the Best Leaders Never Fail to Do

Want to rise to the top? Take this advice distilled from 24 women who've done it.<p>How does a seemingly ordinary woman become a super-successful business leader? What qualities do you need to reach and then effectively fill a top leadership position? And what qualities or actions are likely to hold …

Zucchini-Herb Fritters with Garlic Yogurt

Makes about 12 Servings<p>Squeezing the liquid out of the zucchini is the secret to crisp fritters. (The potato helps, too.)<p>May 2015Print<p>Ingredients<p>Garlic Yogurt<p>½ cup plain yogurt (not Greek)<p>2 tablespoons finely chopped fresh mint<p>2 tablespoons fresh lemon juice<p>2 tablespoons olive oil<p>1 teaspoon honey<p>1 …

Recipes

Bring back the boss class, say employees fed up with self-ruling ‘holacracy’

Staff of company at forefront of communal management craze sweeping the US rebel at lack of hierarchy<p>Sick of the boss? Weary of instruction? As many as 300 US companies are embracing holacracy, a self-managing philosophy some say can make businesses more resilient, innovative and better attuned to …

Yogurt-Chia Pudding

4 Servings<p>The ultimate do-ahead, portable power breakfast; it’s also great with fresh fruit.<p>September 2014Print<p>Ingredients<p>2 cups plain whole-milk yogurt<p>1½ tablespoon chia seeds<p>1 tablespoon agave syrup, plus more<p>Cocoa nibs, sunflower seeds, and/or toasted coconut (for serving)<p>Recipe Preparation<p>Mix …

What Great Managers Do to Engage Employees

Less than one-third of Americans are engaged in their jobs in any given year. This finding has remained consistent since 2000, when Gallup first began measuring and reporting on U.S. workplace engagement.<p>Gallup defines engaged employees as those who are involved in and enthusiastic about their work …