chet

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Can You Learn Creative Problem-Solving?

In the past 10 years, the demand for innovation skills has widened as need has shifted from traditional areas of technology, product and market …

Innovation

Learning Should Be Focused on Development, Not Delivery

The ideal workplace is the flexible one. Some of that flexibility comes via a flexible schedule or work hours and the option to telecommute. …

Employee Engagement

First-Time Managers, Don’t Do Your Team’s Work for Them

Not long ago, I worked with a client who was stepping into management for the first time. Terry, a highly regarded marketing associate in a pharmaceutical firm, had just been asked to lead a marketing team. In this new role, she was responsible for directing a group of bright, but inexperienced …

Management

GE’s Real-Time Performance Development

As managers in a large, complex organization at GE, we face a daily challenge: ensure that our employees collaborate, make quick and effective business decisions, and provide our customers with superior products and services. But like at other companies, our teams and departments tend to focus on …

Management

Understand the 4 Components of Influence

We’ve all encountered people who say less but what they say matters more; people who know how to use silence to dominate an exchange. So having influence means more than just doing all the talking; it’s about taking charge and understanding the roles that positional power, emotion, expertise, and …

Leadership

Inside Google’s Insanely Popular Emotional-Intelligence Course

How one of Google’s original engineers became a self-help guru, and why thousands are on waiting lists for his course.<p>In 2006, Google engineer Chade-Meng Tan decided he no longer wanted to feel like a cog in the great machine, and set out to create a program that would train people to be more …

Emotional Intelligence

Build A Compact 1080p Gaming PC For $400 (Benchmarks Included)

<b>[UPDATE: This has proven to be a popular build, but what if you want to stretch your budget to $800? Check out this newer mini-ITX, 1440p gaming build!]</b><p>There’s a widespread misconception floating around that says building a decent gaming PC is an expensive endeavor. But what if you could assemble …

Computer Hardware

Leading Change: Why Transformation Efforts Fail

Over the past decade, I have watched more than 100 companies try to remake themselves into significantly better competitors. They have included large organizations (Ford) and small ones (Landmark Communications), companies based in the United States (General Motors) and elsewhere (British Airways), …

Why Executives Should Learn Design Thinking

Executive Education<p>Design thinking is more than just colored pencils and Post-its. Here’s a primer on how it fits into executive education.<p>Design …

Design

5 Tips for New Team Leaders

I’ve been a new manager five times in my career: once as a first-time manager at Google going from being a teammate to leading peers, three times as I was promoted within Google, and most recently as the new Chief Revenue Officer for UberConference, a teleconferencing startup in San Francisco. What …

To Build Influence, Master How You Enter a Room

An airline industry executive has been promoted regularly for more than two decades because he’s good in a crisis. He’s cool, competent, and authoritative when the rest of the team is panicking. But now he finds himself in charge of a huge swath of the company — and a large number of employees. And …

You Can’t Collaborate Unless You Agree on the Problem

To design and develop new products today, it’s not uncommon to get your research and engineering folks to collaborate with customers and other external stakeholders. In effect, you give these people the right to participate in your innovation process and influence its final outcome.<p>This sort of …

Coaching an Employee Who Doesn’t Want Help

Is there someone on your team who you’d like to coach, but resists your help? A high-performer who could reach further? A hard-worker who could grow faster? The best managers know to coach their employees, but what if someone doesn’t want your help? How can you convince a hesitant employee that …

What New Team Leaders Should Do First

Getting people to work together isn’t easy, and unfortunately many leaders skip over the basics of team building in a rush to start achieving goals. But your actions in the first few weeks and months can have a major impact on whether your team ultimately delivers results. What steps should you …

The Skills Leaders Need at Every Level

A few weeks ago, we were asked to analyze a competency model for leadership development that a client had created. It was based on the idea that at different points in their development, potential leaders need to focus on excelling at different skills. For example, in their model they proposed that …

Want Results? Champion the Informal — Chief Learning Officer

Learning is more important than ever. We have an information explosion. The world is becoming more complex. We have to learn more just to keep living …

Diagnose Your Customer Culture

What happens when you deliver poor customer experiences and get complaints? You might ignore your customers — or worse, blame them — and lose them for life. Or you might fix their problems and earn their loyalty. What you and your employees will do depends on your customer culture.<p>In truly …