Carlos Luis

11 Flips | 2 Magazines | 2 Likes | 6 Following | @carlosin4ways | Keep up with Carlos Luis on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Carlos Luis”

The Key to Triathlon Training

Recovery tips from professional athletes<p>Think you’ve got what it takes to complete one of the most intense, grueling sporting events in the world? Yes, that would be a long-distance triathlon. And, you might be surprised that training for such a major-bragging-rights competition doesn’t need to be …

Low Fat

The Customer Experience in 2020

Think about all the new technologies in the last 5 years that changed the customer experience (CX). Now imagine the same thing over the next 5 years. …

How Adobe keeps key employees from quitting

If there’s one thing almost everyone in corporate America can agree on, it’s that traditional once-a-year evaluations are a waste of time. Managers …

How Sharing Economy Companies Redefine Customer Experience

The sharing economy is characterized by organizations such as Uber, Lyft, Rent the Runway and Airbnb. The customer experience (CX) isn’t a part of …

Customer Experience

10 Tips For Improving Your Emotional Intelligence And Being A Better Leader

When I was first promoted to a leadership position, I was so proud and yet so unprepared.<p>It was my technical skills that had gotten me the job, not …

Interview Questions That Assess Emotional Intelligence

Earlier this year, Container Store CEO Kip Tindell said one of the most important things a leader can have is high emotional intelligence.<p>"Emotional intelligence is the key to being really successful," he told Business Insider's Jenna Goudreau.<p>Perhaps that's why more and more companies are asking …

How 9 Successful Companies Keep Their Customers

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>No one likes to be dumped. But companies are blindsided every day by customers who leave them. Often, companies don’t see it coming: in fact, 91 percent of customers leave without any explicit warning.<p>To the entrepreneur, losing a …

Customer Retention: 3 Ways to Start Strong and Finish Stronger

We’ve all seen the saying “Start strong, finish stronger”—probably on a poster at the gym intended to provide inspiration to those struggling on the …

Most offers from loyalty programs fail to inspire members, poll says

TORONTO – A new report suggests 89 per cent of Canadians have signed up for loyalty programs, but few appear happy with the returns.<p>Montreal-based …

Do retailers really need a customer loyalty program?

I would say we Brits are a discerning bunch, always after a deal or two. I’m as guilty as the next person and decided to make the most of the weekend …