Cai Ling

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Are Data Scientists Earning Their Salaries?

Why Design Thinking Will Fail

Why you need to put the emphasis on customer experience over acquisition

Putting the emphasis on customer engagement and lifetime value rather than acquisition is key to future commercial growth, according to a leading …

Human design vital to innovation, says Owen Rogers

Focusing on the human element of design is crucial if organisations want to drive innovation and growth, the senior partner of one of the world’s …

The Amazon-ification of Government, and Why We Need More of It

Ours has become an "experience economy" in which people have shifted from passive consumption of products or services to active participation in the …

State of Design: How Design Education Must Change

<i>This post is part of a series in which LinkedIn Influencers analyze the state and future of their industry.</i> <i>Read all the posts here.</i><p>By Don Norman and …

Design

How design thinking engaged Dubliners in community revitalization

<b>The big idea:</b> Design thinking helped tap into the creative capacity of Dublin’s residents and city leaders. In 2009, a coalition of city officials and citizen volunteers used design-thinking methodology to help an innovation-averse bureaucracy marshal residents’ energy and ideas and equip citizens …