- Forbes - Forrester
I’d be doing you a massive disservice if I didn’t tell you that the one CX metric you must report to your CEO and the rest of your C-suite is not Net Promoter Score (NPS).* It’s also not level of effort,
How One Company Uses Design Thinking To Create Better Patient Experiences: Building Empathy And The Human Experience IntoForbes - Jim Ludema and Amber Johnson
Lisa Ruiz is the head of regulatory affairs, Latin America, for biopharmaceutical company AbbVie. Her work takes her in and out of board rooms, airport lounges, and health care systems throughout the hemisphere.