Brenda brown

23 Flips | 1 Magazine | 1 Like | 5 Following | @brown2bk | Keep up with Brenda brown on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Brenda brown”

Top 10 Apps and Services That Are More Than Meets the Eye

Some apps do one thing, and they do it well. Others have a host of clever, hidden uses that you might have never thought of on your own. Here are our …

Onora O'Neill: What we don't understand about trust

The Seven Essential Life Skills, With Ellen Galinsky | Big Think Mentor

Skype Turns 10: Here's How It's Transformed Our Communication

Skype has marked a monumental milestone today as it celebrates its 10 year anniversary. It seems 2013 is the year filled with tech companies and services hitting this era. Sure, as the communications giant notes in a blog post today, the service has helped connect more than 300 million people …

Make Time for the Work That Matters

More hours in the day. It’s one thing everyone wants, and yet it’s impossible to attain. But what if you could free up significant time—maybe as much as 20% of your workday—to focus on the responsibilities that really matter?<p>We’ve spent the past three years studying how knowledge workers can become …

Seeking Success In A Finite Number Of Hours A Day

We all have a finite number of hours in a day – 24 to be exact. What we choose to do with those hours is of the utmost importance. We can waste our time, or we can use our time to improve ourselves and our lives. I have always felt passionate about the importance of reading books that can help us …

Customer Service in the Age of the Internet of Things

Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. However according to ABI Research, by 2020 more than 20 billion additional devices will be wirelessly connected to physical …

James B. Glattfelder: Who controls the world?

My escape from North Korea | Hyeonseo Lee

What makes us feel good about our work? | Dan Ariely

Robert Gordon: The death of innovation, the end of growth

Three Differences Between Managers and Leaders

A young manager accosted me the other day. “I’ve been reading all about leadership, have implemented several ideas, and think I’m doing a good job at leading my team. How will I know when I’ve crossed over from being a manager to a leader?” he wanted to know.<p>I didn’t have a ready answer and it’s a …

Rethinking the Work of Leadership

In 1973, Peter Drucker stated in his book Management: Tasks, Responsibilities, Practices, “Management is not culture-free, that is, part of the world of nature. It is a social function. It is, therefore, both socially accountable and culturally embedded.”<p>Some thirteen years later, Tom Peters …

How and Why to Be a Leader (Not a Wannabe)

We need a new generation of leaders. And we need it now.<p>We’re in the midst of a Great Dereliction — a historic failure of leadership, precisely when we need it most. Hence it’s difficult, looking around, to even remember what leadership is. We’re surrounded by people who are expert at winning — …

Should I Accept that LinkedIn Invitation?

That’s a question I am almost guaranteed to hear during any social media workshop, or indeed, in one-on-one conversations about social networking. Even committed LinkedIn users are often uncertain of which connection requests to accept, or which invitations to extend: Someone who regularly shares …

The Hidden Side of Meetings

Managers at every level almost universally complain that many of their meetings are a waste of time. It’s an old story, repeated over and over: “We didn’t have an agenda.” “We didn’t manage the time well.” “We didn’t have the right people to actually make any decisions.” It’s a long list of …

New Research: You’re Doing Customer Experience Innovation Wrong

“Innovation” has become a buzzword in the customer experience field.<p>In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team’s strategy for customer experience is market differentiation. And an ambitious 13% said that they’ll …

Twitter Tries Harder to Explain Itself

It’s common knowledge — Twitter is too tough for the average, non-techie person to pick up. Even CEO Dick Costolo agrees.<p>That’s part of why Twitter …

Ten Charts That Show We’ve All Got a Case of the Mondays

If you’re in a workplace in America right now, chances are most of the people around you are pretty checked out. You might even be plodding through the day yourself, counting down the hours until you can fly out the door. Or you’re doing your very best to make your unhappiness known to anyone …