Bram De Vos

11 Flips | 2 Magazines | 2 Following | @brmdevos | Keep up with Bram De Vos on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Bram De Vos”

Confronting Your Customer Engagement Strategy Challenges

The Retail Trends Report from Retail Customer Experience is full of valuable insights on both consumers and retailers and how they’re feeling about …

Customer Experience

The Net Promoter System on a Napkin

NPS Step 1: The Basics on the Net Promoter Score

Customer intimacy voor dienstverlenende bedrijven een overlevingskwestie?!

Klantbinding en klanttevredenheid ondergewaardeerd!<p>Customer intimacy is een begrip wat veel bedrijven hoog in het vaandel hebben staan. In de …

Gerichte content marketing boost bezoekers en conversie

2013 het jaar van de content marketing<p>Volgens een recente enquête onder 700 digitale professionals staat content marketing bij hen bovenaan hun …

Here's the Problem With All Those Viral Videos

<b>There’s a lot of excitement around viral. But it’s time to move past the hype and focus on how it can really benefit business. It’s time for Viral</b> …

Social Media

Zentrick Receives Series A Investment From Fortino

Inline video commerce increases engagement and conversion<p>Zentrick has already proven its capabilities in the North American, Western Europe and …

Customer Retention Is King: Four Steps to Secure the Throne

Blogs and communities are always buzzing about one form of marketing or another. And if you listen closely, you'll notice that most of the marketing …

What Price Would You Put on an Influencer?

Today, anyone can publish online and reach the entire world. Anyone can learn how to rebuild a car stereo, fix a leaky faucet, or bake a soufflé just …