Bob HayesTechnology Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer businessoverbroadway.com - Bob Hayes Below is a list of topics, answers and articles in support of a recent Tweet Chat in which I was the guest. The chat (#CXChat) was on customer …
Bob Hayes Using IBM Watson to Answer Two Important Questions about your Customers businessoverbroadway.com - Bob Hayes Customer experience management (CXM) programs are necessarily a quantitative endeavor, requiring CX professionals to decipher insights from a sea of …
Bob Hayes How do Data Professionals Spend their Time on Data Science Projects? businessoverbroadway.com - Bob Hayes Data science projects require data professionals to devote their energy toward different activities toward project completion. Results of a recent …
Bob Hayes Top Cloud Computing Products and Services Used by Data Scientists businessoverbroadway.com - Bob Hayes A recent survey revealed that 69% of data pros have used at least one cloud computing product in the last 5 years while 62% of data pros have used at …
Bob Hayes Most Popular Machine Learning Frameworks and Products Used by Data Professionals businessoverbroadway.com - Bob Hayes A recent survey revealed that 84% of data pros have used at least one ML framework in the last 5 years while 51% of data pros have used at least one …
Bob Hayes Usage-Driven Groupings of Data Science and Machine Learning Programming Languages businessoverbroadway.com - Bob Hayes Analysis of usage patterns of 16 data science programming languages by over 18,000 data professionals showed that programming languages can be …
Bob Hayes 10 Loyalty Questions for Your Next Customer Survey – Free White Paper businessoverbroadway.com - Bob Hayes Customer loyalty, a leading indicator of business growth, refers to the extent to which customers feel positively about and engage in positive …
Bob Hayes Programming Languages Most Used and Recommended by Data Scientists businessoverbroadway.com - Bob Hayes The practice of data science requires the use of analytics tools, technologies and programming languages to help data professionals extract insights …
Bob Hayes Top BOB Blog Posts of 2018: Data Science, Machine Learning and the Net Promoter Score businessoverbroadway.com - Bob Hayes The importance of data science and machine learning continues to grow in business and beyond. I did my part this year to spread interest in data …
Bob Hayes How Data Integration and Machine Learning Improve Retention Marketing businessoverbroadway.com - Bob Hayes Retention marketing is about preventing your valuable customers from churning. Reducing customer churn requires you to know two things: 1) which …
Bob Hayes IBM and Data Science are Helping Save the World through Call for Code businessoverbroadway.com - Bob Hayes The devastating impact of natural disasters can be measured in human suffering, loss of life and economic impact. It is estimated that 2.5 million …
Bob Hayes Data Science and the Quest for Truth businessoverbroadway.com - Bob Hayes I was interviewed by IBM to share my thoughts on a topic related to data science about which I’m passionate: How do we know what we know and, once we …
Bob Hayes Microsoft Imagine Cup Winner: smartARM from Canada businessoverbroadway.com - Bob Hayes Microsoft’s Imagine Cup student competition was held this week in Seattle (read about Day 1 and Day 2). On Day 3 of the competition, the set of …
Bob Hayes Microsoft’s Imagine Cup Day 2: Winners and Finalists businessoverbroadway.com - Bob Hayes By onJuly 24, 2018 in Artificial Intelligence, Big Data, Machine Learning It’s day 2 of the Microsoft Imagine Cup, a global competition that empowers …
Bob Hayes Microsoft’s Imagine Cup 2018: Improving the World Through Innovation, Technology and Math businessoverbroadway.com - Bob Hayes I’m attending the Microsoft Imagine Cup, a global competition that empowers young computer science students to team up and use their creativity, …
Bob Hayes Predicting Customer Churn with IBM Watson Studio businessoverbroadway.com - Bob Hayes Business leaders understand the advantage of using the power of artificial intelligence and machine learning to stay ahead of their competitors. …
Bob Hayes Customer Success Executives Need to Answer These 3 Critical Questions businessoverbroadway.com - Bob Hayes In today’s subscription-based economy, customers are no longer trapped in long-term contracts; instead, they are able to jump to competitors easily …
Bob Hayes Data Science Reveals 3 Problems with the NPS Dogma businessoverbroadway.com - Bob Hayes The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. By applying data …
Bob HayesIcon version of the Flipboard logo 4 Reasons Why Customer Retention Matters to Your Customer Acquisition Efforts businessoverbroadway.com - Bob Hayes Business growth depends on acquiring new customers and keeping them around for a long time. Yet businesses are over 2x more likely to focus on …
Bob Hayes Brands In One Word: Donald Trump businessoverbroadway.com - Bob Hayes A recent political poll of 800 Americans conducted by Cards Against Humanity showed the usefulness of a one-word response to understanding brands. …
Bob Hayes Salaries of Data Scientists and Machine Learning Engineers From Around the World businessoverbroadway.com - Bob Hayes By onApril 8, 2018 in Analytics, Data Science, Machine Learning Annual salaries for data scientists and machine learning engineers vary significantly …
Bob Hayes Top 5 Paying Data Science and Machine Learning Jobs in the US businessoverbroadway.com - Bob Hayes By onApril 2, 2018 in Big Data, Data Science, Machine Learning A recent survey by Kaggle revealed that the annual median compensation (salary + bonus) …
Bob Hayes My Highlights from IBM Think 2018: Data Science, SPSS, Augmented Reality and the Customer Experience businessoverbroadway.com - Bob Hayes I attended IBM’s inaugural Think event in Las Vegas last week. This event, IBM’s largest (estimated 30,000+ attendees!), focused on making your …
Bob Hayes Using Predictive Analytics and Artificial Intelligence to Improve Customer Loyalty businessoverbroadway.com - Bob Hayes As users/customers engage with a company (their products, services, surveys), they generate a lot of data about their behaviors and interactions with …
Bob Hayes Top 10 Challenges to Practicing Data Science at Work businessoverbroadway.com - Bob Hayes By onMarch 18, 2018 in Analytics, Data Science, Machine Learning A recent survey of over 16,000 data professionals showed that the most common …
Bob Hayes Favorite Data Science and Machine Learning Blogs, Podcasts and Newsletters businessoverbroadway.com - Bob Hayes Over 16,000 data professionals were asked to indicate their favorite data science blogs, podcasts and newsletters. The top two favorite blogs were …
Bob Hayes Data Days Video Series: What is Data Science? businessoverbroadway.com - Bob Hayes I like sharing my knowledge about the power of data and analytics. This knowledge can help business leaders and citizens understand how the world …
Bob Hayes Top 10 Platforms and Resources to Learn Data Science Skills businessoverbroadway.com - Bob Hayes A recent survey of over 16,000 data professionals showed that the most used platforms/resources included Kaggle, Online courses and Stack Overflow …
Bob HayesIcon version of the Flipboard logo Use These Four Criteria to Develop and Evaluate Your Customer Health Score businessoverbroadway.com - Bob Hayes By onFebruary 25, 2018 in Analytics, Customer Experience Management, Customer Success Businesses have been putting the customer at the center of their …
