BJ Hamner

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GMC, Lexus are Big Winners of J.D. Power’s 2013 Customer Service Survey

GMC and Lexus have emerged as the top performers in J.D. Power and Associates’ annual Customer Service Index (CSI) study, which measures satisfaction car owners have with service departments after getting maintenance or repair work done. Many automakers saw huge improvements this year in their CSI …

Customer Service

Refreshing or Revolting: 2015 GMC Yukon

Although the 2015 GMC Yukon and Yukon XL share a body-on frame chassis and powertrain with the Sierra and Sierra Denali pickups, the full-size SUVs have unique styling inside and out. The new 2015 Yukon SUVs also feature distinctive styling compared to the also new 2015 Chevrolet Tahoe and Suburban …

Tahoe

GM sweetens military discount for Buick, Chevy and GMC

American servicemen and women interested in a new vehicle from Chevrolet, Buick or GMC now have a bit more incentive to head down to their local dealer, as General Motors has announced plans to improve its military discount program.<p>The new GM Military Discount Program offers eligible consumers a …

First Drive: 2014 GMC Sierra Denali

The moneymaker.<p>You can quit wondering why domestic automakers insist on building high-dollar trucks optioned up like 7-Series Bimmers. Buyers can't get enough of them.According to GM, some 20 percent of GMC trucks roll off the lot with Denali badges, and the company says that trend isn't slowing …

2014 Buick LaCrosse

<i>A Nice, New Buick Aims For Middle Of The Road</i><p>Any time someone describes some portion of a car or a driving experience as being "nice," I want to either A) throttle them or B) run as fast and as far as I can from that vehicle. "Nice" is among the most insidious words in the English language – at …

Buick struggling to keep up with Encore demand

Buick is having a hard time keeping up with demand for its all-new Encore mini-CUV, according to a report from <i>Automotive News</i>. The stylish, lifted five-door went on sale in January, but dealers have reported that supplies have dwindled after the initial high demand, taking the proverbial "wind out …

U.S. News | Latest National News, Videos & Photos - ABC News - ABC News

Texas couple accused of abusing their children are going to stand trial<p>Bodycam video shows police K-9 wrestle shotgun away from man<p>Video captures …

GM Sales Up 16 Percent In October, Buick Gains 31 Percent

General Motors reported today that its sales rose 15.7 percent in October 2013, to sell a total of 226,402 vehicles last month. That pushes the automaker’s year-to-date sales up 8.3 percent versus the first ten months of 2012. Both the Buick and Cadillac premium brands saw healthy sales gains, as …

General Motors

Here's One Reason Why We Could See A Sharp Rise In Auto Sales In Coming Months

On Friday, the big automakers will report their October sales stats.<p>Analysts believe sales accelerated to an annualized pace of 15.4 million units, up from 15.3 million units in September.<p>"[I]ndustry surveys indicate that increased consumer caution during the government shutdown led to weak sales …

Several Chevrolet Dealers Opt Out of Selling Volt

It might seem like an odd concept, but dealerships are not obligated to sell every model an automaker produces—if a model isn’t popular or profitable, dealers can decide to drop it altogether. This phenomenon, first reported by <i>Automotive News</i> and confirmed to us by a Chevrolet spokesperson, …

One chart that explains why the US auto industry is booming

Anyone who keeps an eye on the US economy knows that the automotive business is going like gangbusters right now. In September US auto sales jumped to an annualized rate of 16.1 million, the best since December 2007.<p>How is this possible, given the relatively muted gains that US consumers have seen …

Markets

US Auto Sales Disappoint

Total sales were at 15.34 million at a seasonally-adjusted rate, missing expectations.<p>Analysts were expecting total sales to fall to 15.80 million units at a seasonally adjusted annualized rate, a drop from August's 16.02 million figure (Labor Day sales figured were included in August's figures, …

Auto sales could zoom past 16 million next year, best level since '06

Slow job growth, partisan division in Washington – none of it seems to be slowing U.S. auto sales.<p>Auto information company Edmunds.com is forecasting 2014 new car sales of 16.4 million, the highest level for the auto industry since 2006.<p>“The average age of all light vehicles on the road climbed to …

Marketing Online, Know Your Audience

Know Your Audience When Marketing Online<p>Do you know you audience? Internet marketing has become one of the most popular advertising options available …

Advertise with search, display and more

Microsoft’s consumer properties—including MSN, Outlook.com, Windows, and Xbox—empower people and organizations to achieve more and help brands make …

Microsoft

As TV ad budgets slowly move online, those making the jump are impressed

Nearly three in every four ad dollars flowing into online and OTT video is coming from TV money, according to a recent study from AOL's global branded content platform Be On.<p>The majority of online video spend in the last 12 months is coming from budgets previously reserved for TV advertising …

Social Media Demographics: The Surprising Identity Of Each Major Social Network

We explained in a recent report why many brands and businesses need platform-focused social media strategies, rather than a diluted strategy that aims to be everywhere at once.<p>In a new report from BI Intelligence, we break down the demographics of each major social media platform to help brands and …

5 Things Every Marketer Should Know About Mobile Commerce

<b>1 Out of Every 3 Monthly Visitors to the Average Digital Retailer Website Comes Exclusively on Mobile Platforms</b><br>Not only is Retail one of the highest …

Do Mobile Ads Even Work? New comScore Research Says “Yes”

September 23, 2013<p>By now, the digital media industry is well-versed in the issues that accompany the rapid shift of eyeballs to mobile as …

Tablets forecast to overtake PC sales at end of year

Sales of tablet computers are due to overtake personal computers for the first time at the end of this year, as consumers increasingly favour products such as Apple’s iPad to desktops and laptops.<p><b>IDC, the technology researcher</b>, is forecasting that a Christmas rush will see 84.1m tablets sold in the …

Tablets

Blog

How Social Data Changes Everything We Know About Marketing Strategies

The emergence of social media and the steady decline of mass media are the two biggest marketing stories of the decade. Both print circulation and TV …

How to Conquer Resistance to Social Media Marketing

<i>Information is power.</i> This isn’t just some fluffy phrase uttered by motivational speakers in hotel banquet rooms. Information leads to freedom and …

Social Media

Survey: Government shutdown deterring car sales

An interesting but unscientific new survey finds that car customers may be holding back their purchases until the federal government's partial shutdown ends.<p>The survey by Kelley Blue Book was conducted online by people who chose whether to participate. Thus, the results aren't based on a scientific …