Sarah Bell

32 Added | 4 Magazines | 1 Follower | @bellsarah | Keep up with Sarah Bell on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Sarah Bell”

How Artificial Intelligence Will Redefine Management

Many alarms have sounded on the potential for artificial intelligence (AI) technologies to upend the workforce, especially for easy-to-automate jobs. But managers at all levels will have to adapt to the world of smart machines. The fact is, artificial intelligence will soon be able to do the …

Artificial Intelligence
Employee Engagement

Creating Career Advice For The About-To-Be-Automated Worker

When you’re replaced by a faster, cheaper machine, you’ll need to find new work. A new company is trying to match people’s skills with less-robot-friendly jobs.<p>If you work at FedEx–or really anywhere in the logistics industry–you might want to scan a recent story in the <i>MIT Technology Review</i>. …

Remember to use common sense when communicating change

Fiona Fisher gives her 10 top suggestions for those leading change<p>This year's Third Sector and Birdsong Charity Pulse survey suggests that the third sector is experiencing the worst of times, with respondents indicating that staff morale has plummeted from 43% in 2011 to 29% this year.<p>Given this …

10 Pioneering Women Changing the Field of Communications

WiCi Award Winners<p>1. Abbey Klaassen<p>2. Jenna Wortham<p>3. Maria Cristina Marerro<p>4. Kendra Bracken-Ferguson<p>5. Deborah Brenner<p>6. Rachel Haot<p>7. Lauren Bush …

Let Your Customers Streamline Your Business

<i>This post was coauthored by Lisa Bodell.</i><p>Customers appreciate simplicity. In fact, a number of recent studies have shown that it’s key to their loyalty and satisfaction. CEB reported in HBR last year that the most important factor in creating customer “stickiness” was “decision simplicity,” i.e. the …

A Story About The Benefits Of Proactive Customer Service

Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on the back of a chat I recently had with Mariann McDonagh, the Chief Marketing Officer, of inContact. We were chatting about the results of their July 2013 customer service survey.<p>What I found I …

Hewlett Packard Enterprise Community

HPE at Mobile World Congress 2018: Accelerating your success at the Intelligent Edge<p>How to ask for a raise in 2018: Avoid these common …

Stop Losing Money and Focus on Customer Service (Infographic)

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Sure, it pays to focus on customer acquisition -- but what about customer retention first?<p>According to the infographic below, 80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the …

Customer Service

Ibiza on a Budget

Ibiza is not cheap. From the see-and-be-seen restaurants to the £20-a-drink clubs, the whole island begs for you to open your wallet and throw money …

Barcelona

The Ultimate Guide To One Week In Ibiza

Ibiza is known by many names. The capital of clubbing in Europe, la isla blanca or the sun drenched jewel of the Mediterranean all fit the bill. …

Uncover The Quiet Side Of Ibiza

I touched ground; I fell in love.<p>What I love is the energy, the vibe. Nothing I can define or analyze. It just is: an island that welcomes hippies, jet set, local farmers, German tourists. A small microcosmos where everyone lives and lets live. Ibiza is known for decadence, but it also has a …

Steam trains in Britain: time travel on our railways

Steam trains attract a different kind of trainspotter. As we thunder through stations, villages, towns and the spring countryside on a 1940s locomotive, farmers, walkers, schoolchildren and even railway maintenance workers watch, wave or take pictures. There’s something about the toot of the chime …

Quiet resorts in the Canary Islands

<b>John Chapman writes</b><br>My partner and I would like to go away for a couple of weeks in January or February next year for some sun, preferably by the sea. We prefer self catering and, although we like somewhere with a bit of life, we are not particularly keen on large, busy resorts. We would prefer a …

Canary Islands

Paris for romantics

Eight incredible American road trips you must experience in your lifetime

The mythology of the American highway is as deep and long as the Grand Canyon – which you can, incidentally, drive along. Books, music and films have added glamour, ghosts and grit to what in other countries would be merely a long, even boring, drive.<p>Jack Kerouac’s On the Road, Bob Dylan’s Highway …

RVs

Eric Lanlard's Cape Town: My Kind of Town

<b>Why Cape Town?</b><p>I first visited Cape Town with a friend about 12 years ago and immediately fell in love with its eclectic balance of communities and ethnicities. I was also fascinated by how clean and tidy the city was, the modern architecture and the phenomenal food scene. Most European cuisine is …

Seven places for a romantic break in Britain

Looking to impress someone by whisking them away for a romantic, indulgent break in the UK? Quintessentially co-founder Ben Elliot picks his favourite luxury destinations<p><b>Lime Wood, New Forest, Hampshire</b><p>Lime Wood, which sits in a wonderful natural setting in the New Forest, was once a medieaval …

Hokitika, New Zealand: Ten great things to do

Local media reported there was only one copy of ‘The Luminaries’ left in Hokitika on the west coast of New Zealand’s South Island yesterday morning. Not surprisingly, perhaps: the day before, the novel, written by the 28-year-old New Zealander Eleanor Catton and set in the picturesque seaside town …

Best in Travel: Europe vs. America, Unexpected Expenses, and Paraty

Paraty, Brazil, taken by Diego3336.<p>Every Wednesday, we round up the best of the online travel media and feature it here on <i>Best in Travel</i>.<p>To join in …

Top 10

Innovation Imperatives in Retail Banking

To win against non-traditional competitors, retail banks must streamline operations and create innovative products and services, based on mobile, social and analytics technologies.

Trends in retail banking processes and learning strategies

This presentation shows innovation strategies in retail banks and training approach for new roles and processes

Banking in 2023: what’s a branch?

Canadian banks have an enviable record for stability and performance over the past 20 years. Even into 2013, we are continuing to see remarkably good performance.<p>However, the next few quarters are likely to be very challenging as key forces start to impact top- and bottom-line results. These …

5 Banks That Are Getting Rave Reviews

Large, institutional banks have experienced the biggest movement in positive reviews over the past year, according to findings in J.D. Power & Associates' 2013 U.S. Retail Banking Satisfaction Study. While retail banks overall saw an increase in bank customer service ratings of 10 points in 2013 …

Banking

Segment-Based Strategies for Mobile Banking

While retail banks have widely accepted mobile banking as a primary service channel, they can now apply customer segmentation tactics to develop mobile strategies, optimize customer retention and acquisition, and increase the adoption of mobile services.

The Evolution of Immersive Video in the Retail Bank Branch

Increasingly over the past several months, I have been working with more and more retail banking clients. A common theme has emerged during these discussions that centers on video and collaboration in the branch. The top of mind question is, “how are banks using video in the branch to grow top line …

Banking

Social customer care for retail banking

Retail banks need to extend their customer service to every important channel, including social media. This paper describes a model through which banks can plan their social care strategy from concept to launch and elevate their customer engagement to new levels.

Banking

Eight Ways to Communicate Your Strategy More Effectively

A frustrated CEO recently shared with me that her employees had lost their edge. They were internally focused, their speed-to-market was down, and they couldn’t find a good balance between serving customers well while making healthy margins. The result was slow progress against the company strategy …