Iulian Bacain

112 Flips | 2 Magazines | 7 Likes | 2 Following | 211 Followers | @bacaini | Keep up with Iulian Bacain on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Iulian Bacain”

Machine Learning Is Redefining The Enterprise In 2016

<b>Bottom line:</b> Machine learning is providing the needed algorithms, applications, and frameworks to bring greater predictive accuracy and value to enterprises’ data, leading to diverse company-wide strategies succeeding faster and more profitably than before.<p><b>Industries Where Machine Learning Is</b> …

Machine Learning

Big data is the key to the app market reaching $100 billion in 2020

The app market has the potential to grow to over $100 billion by 2020, but most publishers need to adopt better data analytics to capture a piece of that spending, according to app analytics startup, Pyze.<p>That's because while global app revenue is expected to double by 2020 from an estimated $51 …

Big Data

Conectys - Conectys named BPO Firm of the Year at the CEE Shared Services and Outsourcing Awards

Conectys named BPO Firm of the Year at the CEE Shared Services and Outsourcing Awards<p>BUCHAREST, ROMANIA, February 8, 2016 – Conectys, the global …

Conectys - Conectys Announces Cloud-Based Customer Service Platform ConectysOS 2.0

Conectys Announces Cloud-Based Customer Service Platform ConectysOS 2.0<p>BUCHAREST, ROMANIA, February 29, 2016 – Conectys, the global multilingual …

Who Wins When Games Get Mentioned on Social Media

With gaming visits increasing in frequency, up by 8% year-over-year, events such as Electronic Entertainment Expo (E3) and the chance to pre-order …

Conectys - Conectys named European Outsourcing Service Provider of the Year by the EOA

Conectys Named European Outsourcing Service Provider of the Year by the EOA<p>Lisbon, Portugal, October 9, 2015 – Conectys, the multilingual outsourcing …

Moving From Dot-Com to Not-Com

There’s a downside to the relative freedom and lack of gatekeepers on the Internet, including that most anyone can buy a Web address that ends in …

THE PAYMENTS INDUSTRY EXPLAINED: The trends creating new winners and losers in the card-processing ecosystem

The way we pay is changing dramatically. For example, people are beginning to use their smartphones for every kind of formal and informal transaction — to shop at stores, buy songs online, and even split their rent.<p>At the heart of these changes in how we pay are thousands of companies competing and …

6 Secrets of Brands That Cater to the Rich and Famous | Inc.com

Luxury brands defy rationality.<p>Paying tens of thousands of dollars for a handbag or millions of dollars for a car isn't a financial or functional decision. It's an emotional one. These brands understand the psychological triggers that can motivate people to buy seemingly impractical goods.<p>Luxury …

Luxury Lifestyle

Blizzard's 'Compete' trademark hints at an eSports service

There's no question that Blizzard is a cornerstone of the eSports world. <i>StarCraft</i> is so big in South Korea that it's virtually an institution, and <i>Heroes of the Storm</i> was the first game to get a live ESPN2 broadcast. It only makes sense that the developer would create an eSports service of its own, …

eSports

When online shaming goes too far

Twitter gives a voice to the voiceless, a way to speak up and hit back at perceived injustice. But sometimes, says Jon Ronson, things go too far. In …

Download Philippines White Paper

FREE DOWNLOAD [WHITE PAPER] The New Outsourcing Destination in the Philippines<p>It’s the location match of the decade: well-worn Manila vs. …

Conectys - Conectys Shortlisted for Three European Outsourcing Association Awards

Conectys Shortlisted for Three European Outsourcing Association Awards<p>Bucharest, Romania, July 28th , 2015 – Conectys is pleased to announce it has …

Download WFH White Paper

FREE DOWNLOAD [WHITE PAPER] 5 STEPS TO WORK FROM HOME SUCCESS<p>In today’s fast-paced business world, one thing is for sure: Work from Home is here to …

How the Philippines Became Tech Startups’ New Source for Talent

Fifteen years ago, Fort Bonifacio in the Philippines was a former military base still dotted with barracks built in World War II. Thanks to an aggressive privatization and conversion program, Bonifacio Global City — as the base is known today — is a modern, bustling financial district lined with …

Smaller deals boost EMEA outsourcing in Q2

The UK provided a bright spot in the market.<p>The EMEA outsourcing market is shifting towards a higher number of smaller deals, driven by the increased …

LogMeIn’s Rescue Lens Lets Customer Support Reps See The Problem Through Your Smartphone’s Camera

LogMeIn, the makers of a variety of remote access solutions for business and personal use, is today launching a new service that will allow any company to provide video-assisted customer support, using only the camera on a customer’s iOS or Android mobile device. The idea is that a customer support …

Why Remote Work Thrives in Some Companies and Fails in Others

Photo by Dietmar Becker<p>Since people began telecommuting decades ago, companies have been excited about the prospects to increase productivity, reduce costs, and gain access to a much larger talent pool.<p>But has remote work lived up to the hype? In some organizations, yes. Automattic (the creator of …

Few Companies Actually Succeed at Going Global

We all like to learn from the best. So when it comes to growth it’s tempting to take global high-performers like GE, IBM, Shell, or BMW as role models and look for opportunities outside the home markets.<p>The trouble is that these global role models are much easier to admire than to imitate. In an …

G2 Crowd publishes Spring 2015 rankings of the best social media management tools, based on user reviews

CHICAGO, March 18, 2015 /PRNewswire/ -- The updated GridSM report for social media management tools, published today by business software review site …

Five Trends Shaping The Future Of Customer Service In 2015

In the future customer service will become increasingly savvy about how to deal with issues early on, even preventing them. Mobile technology, sensors and voice recognition will allow companies to communicate with the customer and add value in new ways. However most companies just aren’t there yet. …

Why Your Customer Loyalty Program Isn’t Working

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” A PriceWaterhouseCoopers review suggests roughly 45% of flyers would lose under the new schemes. Conversely, …

Google's New Flight Search Tool Helps You Find The Best Price

Google Flights has been revamped this week and it is the fastest flight price search website that I have used so far. Like many other travel websites, Google Flights will show you a range of fares and flight options as you select the destinations and the dates. Fortunately, Google Flights has …

Google Flights

The Impact of Demographics on Live Chat Customer Service

The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise. …

Chatbots

Comcast's customer service incidents jeopardizing $45 billion deal

Last week's "Super Bitch" billing incident, the latest in a string of customer service horror stories for Comcast, could cost the cable giant a lot more than one unhappy subscriber.<p>The company's proposed $45 billion merger with Time Warner Cable, which is facing increased scrutiny from federal …

Centireading force: why reading a book 100 times is a great idea

I have read two books more than a 100 times, for different motives and with different consequences. Hamlet I read a 100 times for my dissertation, The Inimitable Jeeves by PG Wodehouse a 100 times for comfort. The experience is distinct from all other kinds of reading. I’m calling it centireading.<p>I …

Literature