White House chief of staff Jeff Zients is nothing like his predecessor, Ron Klain — for better and for worse, current and former Biden aides say.
Storyboard
How Biden's chief of staff has changed the West Wing
Biden's chief of staff, Jeff Zients, a firm believer in delegating authority, has brought both whiplash and relief to the West Wing with his business-like approach.
The big picture
Some officials worry that he has little political experience heading into the re-election.
Between the lines
Under Zients, many aides say they feel more empowered and heard — but some also miss Ron Klain's political antenna and ability to push through decisions quickly.
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