Arvind P Shankar

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When You Start a New Job, Pay Attention to These 5 Aspects of Company Culture

When you join an organization, you have a short window of time to adapt to its culture. It’s the old 90-day rule. And we know too many talented individuals who have stumbled in their new company because they failed to read the cultural tea leaves. This happens because most organizations don’t …

Management

Otter app transcribes conversations like it's no big deal

Every product here is independently selected by Mashable journalists. If you buy something featured, we may earn an affiliate commission which helps …

Machine Learning Project Structure: Stages, Roles, and Tools

Various businesses use machine learning to manage and improve operations. While ML projects vary in scale and complexity requiring different data …

Chatbots

Ten Things Your Boss Does Not Need To Know About You

Dear Liz,<p>Last week I went to a networking event with my boss. I was driving. I guess I was distracted because I seldom drive with my boss “Sheri” in the car.<p>I slipped up. I said something I shouldn’t have.<p>Sheri asked me, “Do you want to stop at home and change your outfit? We have to do inventory …

Leadership

When Burnout Is a Sign You Should Leave Your Job

You have the right to have work that enriches and enlivens you, rather than diminishing you. This is my own personal declaration of human rights at work. It informs everything I do as a coach, management professor, and human being. Yet it’s surprisingly controversial. Managers and employees in …

Human Rights

Understanding messaging and chatbots in the omnichannel contact center

It seems like publications and business owners everywhere are talking about the rise of chatbots. Businesses are supposed to deploy chatbots, consumer gadgets are implementing intelligent systems, and some even say our jobs will be displaced by bots in the future. Whether driven by humans or bots, …

Announcing the General Availability of Azure Bot Service and Language Understanding, enabling developers to build better conversational bots

Conversational AI, or making human and computer interactions more natural, has been a goal since technology became ubiquitous in our society. Our …

Beyond chatbots, banks are now investing in ‘brains’ behind them

The customer experience in banking is about to get a lot more personal, as shown by an investment announced Wednesday in technology that will act as …

Ripple overtakes litecoin as the 4th largest cryptocurrency

Ripple, a cryptocurrency designed for banks and global money transfers, has more than doubled in price since Monday, overtaking Litecoin as the fourth-largest cryptocurrency. It now has a market cap of $18.64 billion.<p>The boom has largely coincided with gains in bitcoin and other smaller …

Cryptocurrency

How to Improve Customer Loyalty through User Experience

You're reading How to Improve Customer Loyalty through User Experience, originally posted on Designmodo. If you've enjoyed this post, be sure to …

Loyalty

Conversations not chatbots: why automated conversations will be key to the customer experience

Advances in voice recognition technology are slowly filling the world with talking machines. As the technology gets more and more sophisticated, we …

Google’s chatbot analytics platform Chatbase launches to public

At Google I/O this year, Google quietly introduced a new chatbot analytics platform called Chatbase, a project developed within the company’s internal R&D incubator, Area 120. Today, that platform is being publicly launched to all, after testing with hundreds of early adopters including …

Machine Learning

How To Get An Amazing Job Without Much Experience

Entering the job market without industry experience is like boarding a rocket ship. You’re excited to take off, but nervous about where you’ll end up. I felt this way when I first joined Google. Like many college graduates, I didn’t have “real” work experience. But I was lucky to have mentors who …

Employment

The Results of Google's Team-Effectiveness Research Will Make You Rethink How You Build Teams | Inc.com

It's no surprise that Google, now part of Alphabet, loves data, and the company's execs frequently share the revelations they find, such as their insights on mobile web use. But some of us would be surprised to discover that this unicorn company often turns its eye inward, analyzing information …

InterAct

I'm a recruiter, and there are 34 words and phrases that you can put on your resume to show any hiring manager you're a leader

One of the most common types of people I work with are those aiming to elevate their brand messaging to more loudly announce, "I'm one hell of a leader!" as they change jobs.<p>It's one thing to be good at tasks, projects, and areas of specialization, but if you're aspiring to manage teams, you simply …

Employment

These 34 Words and Phrases Will Give Your Resume an Immediate Edge

One of the most common types of people I work with are those aiming to elevate their brand messaging to more loudly announce, “I’m one hell of a …

Leadership

Facebook Messenger brings live chat and bots to websites

Facebook Messenger now has a plugin that lets visitors to a website engage in live chat with a human or bot without leaving that website. Called Customer Chat, the plugin is one in a series of major changes announced today as part of the release of version 2.2 of the Messenger Platform. The …

Research Says Doing This 1 Thing for Your Kids Will Make Them More Creative Forever | Inc.com

Whatever you call it--creativity, innovation, or creative problem-solving--being able to test assumptions, see alternatives, and come up with unique solutions to life's challenges is a key to success, and perhaps even happiness.<p>But is creativity something you must be born with, or can it be …

Creativity

How to Spot a Machine Learning Opportunity, Even If You Aren’t a Data Scientist

Artificial intelligence is no longer just a niche subfield of computer science. Tech giants have been using AI for years: Machine learning algorithms power Amazon product recommendations, Google Maps, and the content that Facebook, Instagram, and Twitter display in social media feeds. But William …

Machine Learning

Chatbox UX: Crafting a Valuable Conversation

All chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A …

Chatbots

The bot invasion is on, powered by $24B in funding

While the manufacturing sector is increasingly using physical robots to improve industrial processes, the market for virtual bots or “chatbots” is also gaining serious traction in the space where humans and computers interact.<p>Bots are essentially software technologies that automate tasks and enable …

Chatbots

Maintaining Context in Chatbots

Spot and Bot-context are simple yet powerful ways to manage conversation context in your shiny smart chatbot.<p>One of the harder problems that chatbot …

Chatbots

9 Revolutionary Companies to Watch

Nine little-known companies are working hard to bring game-changing tech to market.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>This year is off and running with some extraordinary companies starting to make a name for themselves.<p>I attend countless conferences and meetups. Over the …

Machine Learning

Here Are the New Features Available to Facebook Messenger Chat Bot Developers

Facebook introduced several new features for Messenger chat bots in Messenger Platform 1.4, released last week, including a menu of features offered …

Apps

Facebook scales back on chatbots: What does it mean for brands?

Here’s a bit more on the story, as well as few examples of the latest brand bots to appear.What went wrong?A number of businesses jumped on board the …

Customer Service

Capital One launches ‘Eno’ SMS chatbot for managing your credit card & bank accounts

Capital One today announced “Eno,” a new text message-based assistant that it says is the <i>first natural language SMS chatbot from a U.S. bank.</i><p>The goal of the SMS chatbot, a platform others companies have recently rolled out for other personal assistant-like functionality, is to allow users to manage …

What Is A Chatbot, And Why Is It Important For Customer Experience?

Anyone who has ever tried to contact a company through a representative at a call center knows how slow and frustrating the process can be. Even with upgrades and best practices in customer experience, there isn’t much that can be done to improve the situation because in most cases the agent is …

Chatbots
Artificial Intelligence